Draught Specialist

Job Title:Draught SpecialistReports To:Draught ManagerStatus:Full-Time, Non-ExemptDirect Reports:NoneDepartment:SalesLocation:Des MoinesSchedule:Generally Monday – Friday: 8am-5pm; varies dependent upon workload and time of year and on-call weekends on a rotational schedule. Average 40-50 hours per weekPosition Description:The Draught Specialist is responsible for providing exemplary execution in the areas of customer service, draught line implementation and maintenance and timely responses to service calls. This position works closely with all customers to ensure operations are in compliance with the company’s objectives and policies. The Draught Specialist plays a key role in helping Doll Distributing with their vision: Building Brands and Building Relationships. All duties performed are expected to be within the objectives, standards, mission, and policies of Doll Distributing LLC, State of Iowa laws and regulations governing the beer industry, and brewery/supplier requirements.Essential Functions:Using necessary solutions, clean all draught lines every 14 days by process of disassembling, reassembling, and reinstallingDemonstrate and consistently follow the guidelines for cleaning draught linesClean keg couplersBased on company guidelines, ensure Co2 pressure and temperatures are in compliance, maintain faucets, and check for bad gasketsRespond to service calls and commit to troubleshoot and resolve any draught line problems or inquiriesInstall new draught lines and systems at customer accounts when necessaryExhibit a strong commitment to the service needs of the customer to build retailer relationships and salesProactively monitors all competitive activity for assigned categoriesOther duties as assignedNon Essential Functions:Serve as a back-up to other draught specialists when on leaveProvide on-call customer service for any draught support at special eventsCheck kegs in warehouse for any defective issuesOrder cleaning solutions and parts when neededEssential Skills and Knowledge:Demonstrate a commitment to learning and understanding product portfoliosEffectively plan and organize work activities independent of direct supervisionDemonstrate strong communication, customer relations, and problem resolution skillsWorking knowledge of Excel and Outlook and either entry-level (or ability to learn) MobilityAble to work with a diverse group of peopleRepresent the company in a professional and courteous manner while effectively growing retailer relationships and salesQualifications:Must be 19 years of ageHigh school diploma or GEDAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, ability to write routine reports and correspondence, ability to speak effectively before groups of customers or employeesBasic mechanical backgroundValid drivers’ license requiredWorking Conditions:Temperature/ClimateThis position will spend 90% of the shift in a climate-controlled environment and 10% of the shift in an outdoor environmentMay work outside in extreme weather conditions including but not limited to: ice and extreme heatSafety ConsiderationsExposure to chemical from beer line cleanerPersonal Protective Equipment necessaryRecommended when filling bottles for special carePhysical/Mental Organizational CapabilitiesThe individual in this role must possess the ability to walk, stand, sit, bend, and climb stairs on a frequent basis. Must have the ability to safely lift a minimum of 24 lbs. without assistance, waist level, waist to should level, shoulder level to overhead. Must have ability to push/pull/lift a maximum of 165 lbs. with appropriate equipment. Requires significant demands on these physical requirements through entire work shift with tasks performed in all weather conditions. The ability to pay attention to detail, problem solve, troubleshoot, and make decisions is required #J-18808-Ljbffr Doll Distributing LLC