Diamond & Fine Jewelry Sales Specialist

Greenwich St. Jewelers is an award-winning jewelry boutique located in the heart of Tribeca, NY with a personally curated selection of fine jewelry and unique engagement rings and wedding bands. We are experts in custom jewelry and jewelry repair/restoration with a full service jewelry shop on premises.As a family business celebrating our 50th year in the industry, we lead with our heads and our hearts. Our greatest joy is the feeling of unearthing something unexpectedly delightful for our customer. We believe jewelry isn't just something you own, it is something that becomes part of who you are. We're so proud to help our clients discover their new favorite part of themselves.Role Description Greenwich St. Jewelers is seeking an experienced Diamond & Fine Jewelry Sales Specialist with a strong background in diamond and engagement jewelry sales. This role is ideal for a knowledgeable, relationship-driven sales professional who is passionate about helping clients celebrate life's most meaningful moments through exceptional jewelry and personalized service.The ideal candidate brings hands-on experience guiding clients through the complete engagement ring purchasing process, from initial consultations and diamond selection to custom design, special orders, and final delivery. Success in this role requires strong diamond knowledge, a consultative approach to selling, and the confidence to navigate complex transactions while delivering a seamless and memorable client experience.Beyond engagement sales, this individual will build lasting client relationships, introduce clients to the boutique's curated fine jewelry collections, and contribute to individual and team sales goals.Primary ResponsibilitiesDiamond, Engagement & Bespoke Sales· Lead personalized engagement ring consultations, uncovering client preferences, priorities, budget, and timelines.· Educate clients on diamond characteristics, grading reports, quality, value, and setting options to support informed purchasing decisions.· Guide the complete engagement sales cycle, from initial consultation and diamond selection to setting design, purchase, production updates, and delivery.· Coordinate with internal teams on diamond sourcing, custom designs, special orders, and production timelines; communicate proactively with clients.· Manage complex, high-value transactions with accuracy, discretion, and strong attention to detail.Fine Jewelry Sales & Client Relationships· Sell designer fine jewelry, wedding bands, and other luxury pieces through personalized, relationship-driven service.· Develop and maintain a loyal client base through thoughtful follow-up, appointments, referrals, and proactive outreach via approved communication channels.· Achieve individual sales goals while contributing to overall boutique performance.Product Knowledge & Operational Excellence· Maintain a strong understanding of diamonds, gemstones, precious metals, craftsmanship, and the boutique's fine jewelry collections.Educate clients on the unique characteristics, quality, and craftsmanship of each piece, helping them make informed and confident purchasing decisions.· Accurately document client preferences, consultations, sales opportunities, and follow-up activities in the CRM system.· Maintain accurate transaction records and collaborate closely with sales, production, and operations teams to ensure a seamless and personalized client experience.Team Collaboration & Client Experience· Deliver a warm, personalized, and thoughtful client experience, guiding clients with care and expertise through meaningful jewelry purchases and important life moments.· Work collaboratively with colleagues, share product knowledge, and respond promptly and professionally to client questions or concerns.Experience & EducationExperience:· Minimum of 3 years of fine jewelry sales experience, with a strong background in diamond and engagement sales.· Demonstrated ability to independently manage the engagement ring sales process, from initial consultation through final delivery.· Proven track record of meeting or exceeding individual sales goals.· Strong communication, relationship-building, and organizational skills.Preferred Qualifications:· GIA training or credentials such as AJP, Graduate Diamonds Diploma (GDD), or Graduate Gemologist (GG), or equivalent relevant education.· Bachelor’s degree preferred, not required.Workdays & Hours:Flexible to work a varied schedule, including weekends and holidaysStore Hours: Monday-Friday 11-7, Sat 11-6, Sun 12-6What you’ll get at G. St:$34–$39 per hour, based on experience, plus a competitive sales commission opportunityThree weeks of paid vacation, plus personal and sick daysMedical, dental, and vision insurance401K with employer contributionsGenerous employee discountsAccess to professional developmentFSA, HSA spending accountCommuter BenefitsGreenwich St. Jewelers is an Equal Opportunity Employer. We are a company that employs a diverse group of people from many cultures and gender expressions. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.