Business Operations Analyst

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions.

Apex has an opportunity for a Business Operations Analyst . For applicants who are interested in this opportunity, send your updated resume to Gabriel Ortega, Account Manager, at [email protected] .

Here are the details:


Position: Business Operations Analyst

Client: Commonwealth of MA (EOHHS)

Location: Boston, MA (Hybrid)

Duration: Thru 6/30/27 (with possibility of extension)

Pay rate: $60-$65/hour

PROGRAM OVERVIEW:

The Massachusetts Executive Office of Health and Human Services (EOHHS) is the largest secretariat in state government and is comprised of 11 agencies and the MassHealth program. Our efforts are focused on the health, resilience, and independence of the one in four residents of the Commonwealth we serve. Our public health programs touch every community in the Commonwealth. EOHHS services directly touch the lives of slightly more than 1 in 3 residents in the Commonwealth, some of our most vulnerable children, youth, adults, and elders. HHS provides access to medical and behavioral health care, substance misuse treatment, long term services and support, and nutritional and financial benefits to those with low incomes. We connect elders and individuals with disabilities with employment opportunities, housing, and supportive services. We steer troubled youth towards a more successful path and do everything possible to keep children in our child welfare system safe. We support individuals who are developmentally disabled, mentally ill, blind, deaf, or hard of hearing .


Business Operations Analyst Job Description:

• Consult with management and IT division to develop solutions to programmatic and operational issues related to service delivery and policy/procedural changes.
• Consult with management and IT division to develop solutions to programmatic and operational issues related to service delivery and policy/procedural changes.
• Act in project management positions to ensure unit initiatives are implemented timely, through coordination with other units.
• Manage and monitor project activities by determining program requirements and availability of resources, while coordinating with other units involved in the planning of the project.
• Manage varying and diverse projects by executing and monitoring deliverables to ensure project completion within required timeframes.
• Analyze and interpret related Federal and/or State statutes, regulations, and court decisions to determine the need for the development of policy and procedures.
• Evaluate impact of regulatory changes on existing policy and procedures, field staff, and client population and recommend necessary policy change and procedural revisions.
• Confer with management and other agency staff to identify requirements for the development of new procedures, and provision of services relating to Department initiatives.
• Interpret policy and procedures and provide assistance in resolving conflicts and concerns of Department Units, field staff, clients, and other agencies to ensure fair and consistent implementation of the policy and procedures.
• Develop and update notices and forms to ensure compliance with state and federal laws and regulations.
• Act as a liaison with appropriate federal agencies and/or other state and private agencies in matters related to policy and procedures.
• Write documentation intended for various audiences, such as clients, staff, oversight agencies, external parties and stakeholders.
• Assist in the writing of reports and correspondence as assigned.
• Create clear procedural documentation and supporting material for issuance to agency staff.
• Prepare written briefs on proposed policy changes.
• Resolve local office issues addressed through the Procedural Mailbox.
• Review reports, memoranda, etc. for completeness, accuracy and content.
• Coordinate and facilitate webinars with staff to inform, clarify, or explain policy or procedure.
• Review distribution materials from other units.
• Perform other duties as required.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or View phone number on click.appcast.io.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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