ROI Medical Records Specialist - Local Travel

ROI Specialist – Local Travel

The ROI Specialist – Local Travel is responsible for providing support at various client sites for the Release of Information (ROI) requests for patient medical record requests.

Responsibilities

• Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
• Answer phone calls concerning various ROI issues.
• If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
• If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
• Logs medical record requests into ROI On-Line database.
• Scans medical records into ROI On-Line database.
• Complies with site facility policies and regulations.
• At specified sites, responsible for handling and recording cash payments for requests.
• Other duties as assigned.

Qualifications

• Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED.
• Demonstrated proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrated success working in an environment that requires attention to detail.
• Proven track record of dependability.
• Prior work experience in Release of Information is a plus.
• Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.
• Ability to travel between facilities.
• Driver's License Required.

*This job description reflects management's assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.