Senior Strategist, Enablement Platforms

Sr Strategist, Agent Enablement Platforms

This role sits within the Traveler and Partner Service Platform organization at Expedia Group. The team is focused on improving how operational knowledge is structured, governed, and delivered so agents can access the right information at the right time and support travelers more effectively.

Operational knowledge is only useful if it is trusted, well-structured, and easy to deliver across systems. In this role, you will help build the technical and governance layer that makes knowledge usable at scale — improving how information moves from source systems to the people and tools that depend on it.

In this role, you will:

• Own the systems and workflows that connect learning, knowledge, and agent-support platforms so operational content can move reliably from source to agent.
• Lead implementation of new tools and workflows from discovery through launch, including requirements definition, proof-of-concept evaluation, cross-functional coordination, and transition into sustainable operations.
• Build and improve automation that supports the content lifecycle, reduces manual effort, and strengthens the quality and consistency of operational knowledge.
• Implement metadata, taxonomy, and classification standards across systems so content can be organized, governed, and delivered in scalable ways.
• Help establish the technical foundations that support trusted knowledge for both human and AI-enabled experiences, including ownership, verification, and source traceability.
• Partner across strategy, operations, and technical teams to turn governance requirements into practical systems, workflows, and improvements that hold up in real operational use.

Experience and qualifications:

• You have experience designing, implementing, or improving workflows across content, knowledge, learning, or related platform ecosystems in a mid-to-large organization.
• You have experience with workflow automation, systems integration, or platform operations and can turn ambiguous needs into clear, usable solutions.
• You understand metadata, taxonomy, controlled vocabularies, or classification models and can apply them in ways that improve quality, consistency, and findability.
• You work both collaboratively and autonomously, using sound judgment to move complex work forward and follow through to a durable outcome.
• You can translate between business needs, operational processes, and technical requirements so the right solutions are built and adopted effectively.
• You have a degree in Information Architecture, Library and Information Science, Knowledge Management, Content Systems, Instructional Technology, or related field; or equivalent related professional experience.