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Front Desk Agent

IDEAL HOSPITALITY INVESTMENTS INC

Atlanta, GA

Job Description

Job Description

Description:

As a Front Desk Agent at Hampton Inn & Suites - Atlanta Northlake, you’ll be the first friendly face our guests see. In this role, you’ll help create a welcoming experience by assisting guests with check-in/check-out, answering questions, managing reservations, and resolving concerns with professionalism and care.

Why Join Us?

  • Healthcare Benefits
  • Paid Time Off (PTO)
  • Holiday Pay
  • Employee of the Month Bonus
  • Sign-On Bonus
  • On-Demand Pay Access (access to earned wages before payday)
  • Hotel Brand Employee Discounts

Responsibilities

  • Welcome guests and assist with check-in and check-out
  • Process payments and manage guest accounts
  • Book, modify, and cancel reservations
  • Answer guest questions and provide information about hotel amenities and local attractions
  • Respond to guest requests and resolve issues in a timely, professional manner
  • Maintain accurate guest records and reservation information
  • Answer phones and respond to emails as needed
  • Work closely with housekeeping and maintenance to ensure guest satisfaction
  • Follow hotel safety, security, and privacy procedures

Requirements:

Qualifications

  • Must be 18 years of age or older
  • Friendly and professional communication skills
  • Strong customer service and problem-solving abilities
  • Ability to multitask in a fast-paced environment
  • Basic computer and phone skills
  • Attention to detail and reliability
  • Previous hotel or customer service experience is a plus, but not required

Join our team and help create memorable guest experiences every day!

Apply
Vacancy posted 23 days ago
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