Customer Service Representative

Job Description

Job Description

Iron Press Cleaners is looking for a reliable, professional, and detail-oriented Customer Service Representative to operate one of our busy retail storefronts.

This is not an entry-level “cashier” role. The right candidate must be able to confidently manage the store independently, handle customer concerns professionally, and maintain high operational standards without supervision.

Responsibilities

• Greet and assist customers with drop-offs and pickups
• Accurately tag, inspect, and process garments
• Operate POS system and handle cash/card transactions
• Resolve customer concerns calmly and professionally
• Maintain store cleanliness and organization
• Close the store independently and balance the register
• Communicate clearly with production and management

What We’re Looking For

• Dependable attendance (this role requires consistency)
• Ability to work independently and make sound decisions
• Strong attention to detail
• Professional communication skills
• Comfortable handling customer complaints without escalation
• Prior retail or customer service experience preferred

This Role Is Ideal For Someone Who:

• Takes ownership of their work
• Wants responsibility and accountability
• Is calm under pressure
• Enjoys building customer relationships
• Understands that reliability is non-negotiable

$14–$19 per hour depending on experience and ability to operate independently.
Higher compensation is reserved for candidates who demonstrate leadership, reliability, and strong decision-making ability. Starting hours at 35 per week. Full Time hours available upon request.