Automotive Service Advisor - Group 1 Nissan Southwest Houston

Group 1 Nissan Southwest Houston

Group 1 Nissan Southwest Houston is seeking a high-performing Automotive Service Advisor to join our team! This is an opportunity to work in a fast-paced, results-driven environment where delivering an exceptional customer experience and building lasting relationships are key to success.

We're looking for a motivated professional who takes pride in their work, thrives on performance, and wants to be part of a team that values quality, collaboration, and growth.

Responsibilities

Greet customers in a timely, friendly manner and obtain pertinent vehicle information

Actively promote and build rapport with the customer

Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications

Generate and provide customer with a complete and accurate estimate of repair

Establish and communicate completion time of repair with customer and technician

Answer incoming service calls

Maintain and schedule service appointments

Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)

Strictly follow the manufacturer's warranty guidelines and procedures

Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores

Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property

Qualifications

Proven customer-facing sales experience required; automotive background is a plus

Proven track record of accountability, teamwork, and initiative, with the ambition to grow into a leadership or management position within the organization

Familiarity with CSI scores/customer surveys

Valid driver license in the state that you will work and a good driving record

Excellent customer service skills

Professional appearance and work ethic

Must pass background check, MVR, and drug screening

In addition to competitive pay, we offer our associates the following benefits:

Health, Dental, Vision, Life, and Disability insurance

401(k) plan with company match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Professional work environment with job training, provided equipment, and advancement opportunities

Market-leading pay based on experience plus bonuses

Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition

Pinnacle Awards Program

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.