Airline Wheelchair Supervisor

Overview Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient. You will… Schedule: Saturday, Sunday, Monday 4:00 am - 12:00 pm A Wheelchair Supervisor works at an airport facility and oversees the wheelchair operation. Responsibilities Oversight of the wheelchair operation to ensure that all passengers requiring assistance are serviced in a manner that exceeds expectations. Assist by pushing passengers in a wheelchair to and from their arrival/departure gate, and assist passengers with moving luggage to their vehicles, taxi stands, parking shuttle stations, and rental car stations. Maintain a friendly and positive attitude and always be attentive to each passenger’s individual needs. Communicate effectively and clearly. Ask each passenger the safety and security questions. Push wheelchair passengers to and from gates. Roll customer-occupied wheelchair safely down the jet bridge. Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair. Complete any necessary wheelchair or incident reports. Follow dispatcher gate orders. Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities. Exceed customer service standards. Carry out other duties as assigned. Qualifications Must be at least 18 years of age. Be authorized to work in the United States. Must be able to clear a background and drug screen. At least one year of supervisory experience. Airline experience preferred. Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300 lbs up and down inclines throughout the shift. Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers. Complete all required training including airport compliance. Able to obtain an airport badge. Appearance Guidelines Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards. For all male employees a fully grown, well-maintained mustache, beard, or goatee is permitted. No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management. Clean & well-maintained approved uniforms must be worn on shift. Additional requirements as specified by management. Salary Range $18.00 per hour (+ tips) This role is eligible to earn tips in addition to the posted hourly rate. Benefits Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights. #J-18808-Ljbffr