Slot Supervisor

Slot Floor Supervisor – Swings Slot Floor Supervisor – Swings Location: WarHorse Gaming Omaha – Swings Pay Rate: $27.40 per hour Join the WarHorse Gaming Team WarHorse Gaming Omaha is seeking an experienced and service-driven Slot Floor Supervisor to lead daily slot operations on an assigned shift. This leadership role is responsible for supporting team performance, ensuring regulatory compliance, maintaining operational excellence, and delivering an exceptional gaming experience for our guests. The ideal candidate is a strong communicator and decision‑maker who thrives in a fast-paced casino environment and is committed to providing outstanding guest service while leading by example. Essential Duties & Responsibilities Practice, support, and uphold the Mission, Vision, and Values of WarHorse Gaming Omaha. Supervise daily Slot Operations activities during assigned shifts. Assist in developing and implementing strategies that enhance guest satisfaction and operational efficiency. Verify and/or process jackpots in accordance with property Internal Controls and company policies. Prepare and manage daily and weekly team schedules to ensure adequate departmental coverage. Ensure compliance with federal currency transaction reporting requirements and gaming regulations. Provide prompt, professional, and courteous service while resolving guest concerns with ownership and follow-through. Maintain accountability and security of keys, radios, handheld devices, and other issued equipment. Support, coach, and develop team members to promote a positive and productive work environment. Attend and participate in required meetings, training sessions, and compliance programs. Adhere to all Company Compulsive and Problem Gambling policies, including regulations regarding minors and intoxicated guests. Maintain flexibility to work varying schedules based on operational needs. Perform additional duties and special projects as assigned. Qualifications Required Must be at least 21 years of age. High School Diploma or GED. Ability to obtain and maintain a Nebraska Racing and Gaming Commission (NRGC) Gaming License. Strong leadership, communication, and guest service skills. Ability to work flexible schedules, including nights, weekends, holidays, and extended hours. Preferred Three (3) or more years of guest service experience in a high-volume casino, gaming, hospitality, or resort environment. Previous supervisory or leadership experience. Experience with slot management systems and player tracking systems. Proficiency with Microsoft Office applications. Technical knowledge of slot machines and gaming technology. What You’ll Bring Exceptional guest service focus Strong organizational and time-management skills Sound judgment and decision‑making abilities Analytical and problem‑solving capabilities Ability to remain calm and professional under pressure Commitment to ethical conduct and regulatory compliance Adaptability in a fast-paced environment Benefits WarHorse Gaming Offers a Competitive Benefits Package, Including Federal Employees Medical Coverage Comprehensive Medical, Dental, and Vision Insurance 401(k) with Immediate Vesting and Company Match Quarterly Incentive Program Paid Vacation, Holiday, and Sick Time Discounted Team Member Meal Program Core Competencies Guest Focus Initiative Teamwork Orientation Communication Proficiency Ethical Conduct Problem Solving & Analysis Decision Making Flexibility Stress Management & Composure Work Environment This position operates in a fast-paced casino environment and may involve prolonged standing and walking, exposure to secondhand smoke, loud noises, and extended work hours during peak business periods. Licensing Requirements Nebraska Racing and Gaming Commission (NRGC) Gaming License Required Equal Opportunity Employer Ho-Chunk, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Preference may be extended to persons of Indian descent in accordance with applicable laws. Please note: This job description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the position. Duties may change at any time with or without notice. #J-18808-Ljbffr