Assistant Store Manager

Compensation Pay Range: $10.70 – $16.70 per hour, based on location minimum wage requirements. Additional compensation may include annual, quarterly performance, or premiums, with amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Job Duties Support the Store Manager in sales, customer service, store appearance, and store operations. Manage the store during the Store Manager’s absence and/or during opposing shifts. Lead store team members in providing excellent customer service to retail and professional customers. Supervise customer service levels on the retail showroom, ensuring team members execute customer service programs (Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.). Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late‑afternoons, evenings, weekends). Assist in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring current training. Assist in the hiring process, completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members. Ensure telephone is answered according to company policy. Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner; contact customers upon shipment arrivals. Utilize electronic outside purchase order ledger to handle special orders and outside purchases efficiently and per procedure. Process retail customer returns and exchanges efficiently, issue refunds accurately using correct payment methods, and stage returned merchandise correctly. Invoice all merchandise, including core charges and warranties, before product leaves the store. Communicate Zipline messages, Image Maker and merchandising tasks, and delegate completion as assigned. Ensure all team members comply with company policies, adhere to posted work schedules, obtain approval for changes/deviations, and correctly clock in/out. Perform store opening/closing duties, including day‑end procedures, securing money/deposits per policy, preparing bank deposits, ensuring night security lights, locking doors, arming/disarming security alarms, and securing delivery vehicles. Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in‑store service/test equipment, and delivery vehicles. Perform all other duties as assigned. Bilingual candidates are encouraged to apply. Qualifications and Certifications Required: Sales Specialist Training, Assistant Manager Certification, RSS Certification. Desired: Certified Parts Professional Certification, ASE Certification. Fluency in multiple languages (Spanish highly desired). Benefits Competitive wages & paid time off. Stock Purchase Plan & 401(k) with employer contributions. Medical, dental, & vision insurance with optional Flexible Spending Account (FSA). Team member health/well‑being programs. Tuition educational assistance programs. Opportunities for career growth. Equal Employment Opportunity O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please contact the designated accommodations coordinator. #J-18808-Ljbffr