Customer Service Rep(02752) - 1506 S Main St

Customer Service Rep

Are you passionate about delivering exceptional customer service? Join our team as a Customer Service Representative at our Red Bud, United States location! We're looking for a friendly and professional individual to be the face of our company and provide outstanding support to our valued customers.

As a MBR Customer Service Representative (CSR), you are the first & sometimes the only person interacting with our Customers. Your contact with every Customer plays an essential role helping us create smiles by making lives easier. Your professionalism & optimism are vital to creating a pleasant experience for Customers. You are the face of Domino's!

Greet customers warmly and address their inquiries, concerns, and requests in a timely and efficient manner

Process orders, returns, and exchanges while ensuring accuracy and adherence to company policies

Maintain a thorough knowledge of our products and services to provide accurate information to customers

Collaborate with team members to resolve complex customer issues and ensure customer satisfaction

Handle customer complaints with empathy and work towards positive resolutions

Maintain a clean and organized work environment

Assist in various administrative tasks as needed

Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting

Participate in ongoing training and development programs to enhance customer service skills

Excellent verbal and written communication skills

Strong interpersonal skills with a friendly and approachable demeanor

Ability to remain calm and professional in high-pressure situations

Proven multitasking abilities and efficient time management skills

Problem-solving skills with a customer-focused approach

Basic computer skills, including proficiency in data entry and use of customer service software

Attention to detail and accuracy in all tasks

Flexibility to work various shifts, including evenings and weekends

High school diploma or equivalent

Previous customer service experience preferred, but not required

Ability to stand for extended periods and lift up to 25 pounds occasionally