Flight Operations Manager

The Flight Operations Manager is responsible for planning, coordinating, and executing all logistical elements of flight activity for a Fortune 50 corporate flight department. Operating from the Lowe's Aviation Hangar this role serves as the central point of coordination between principals, executive assistants, pilots, maintenance, cabin services, and a global network of vendors ensuring every trip is built, briefed, flight-followed, and closed out flawlessly.

This is a high-tempo, detail-driven role supporting on-demand executive transportation under 14 CFR Part 91 with some international missions requiring permits, handling, customs coordination, and real-time problem solving across time zones.

What You Will Do

• Build and manage trip itineraries from initial request through post-flight close-out, including aircraft assignment, crew pairing, routing, and tail optimization across the fleet.
• Coordinate with executive assistants and the principal's office to confirm passenger manifests, schedule changes, and special requests.
• Maintain the master flight schedule and aircraft utilization calendar; identify and resolve conflicts proactively.
• Manage crew schedules in compliance with company duty/rest policies.
• Prepare and release flight plans, including route selection, fuel planning, weight and balance verification, weather analysis, NOTAMs, and alternate planning.
• Monitor active flights in real time; provide proactive updates to crew on weather, ATC delays, slot times, and routing changes.
• Coordinate diversions, mechanical events, and irregular operations in partnership with the PIC, maintenance, and leadership.
• Ensure all required pre-flight documentation (release, weather package, performance data, international docs) is delivered to the crew on time.
• Develop trip cost models for management review in order to provide effective data driven trip authorization processing tools.
• Arrange overflight and landing permits, slots, PPRs, and CIQ coordination for international missions and aspects related to international travel.
• Manage all trip logistics: FBO selection, ground handling, hangar reservations, fuel uplifts, lavatory/water service, GPU, deicing, and post-flight services ensuring all aspects of vendor and logistics coordination is covered.
• Maintain accurate trip records in the scheduling platform all post-flight data flight times, fuel burn, expenses, passenger logs is captured for billing, tax, and SIFL reporting.
• Support BASC audit readiness through clean documentation and SOP adherence.
• Serve as a servant leader of a best-in-class flight operations department to executive leadership and crew.
• Provide concierge-level service while protecting the operational integrity of the schedule.
• Anticipate needs, communicate proactively, and resolve issues before they escalate. Develop and lead other members of the flight operations team.

Minimum Qualifications

• Bachelor's Degree - in Aviation Management, Aeronautical Science, Business or a related field or equivalent years of experience in lieu of education requirement, if applicable
• Minimum of 5 years of experience working with IS-BAO and Safety Management Systems (SMS).
• Extensive customer service experience; strong analytic ability; can make sound/quick business decisions and be systems/technology literate
• Strong written and verbal communication skills, with the ability to confidently interface with C-suite executives and executive assistants.
• Strong understanding of weather products, NOTAMs, fuel planning, weight and balance, and flight performance basics.
• Exceptional attention to detail with the ability to manage multiple concurrent trips under pressure.

Preferred Skills/Education

• Aircraft Dispatch License
• NBAA Certified Aviation Manager (CAM)
• 5 Years Experience working in a fast-paced multi-aircraft corporate flight department

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.