Operations Manager

Who are we?

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. At PCNA, we don’t just create products — we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions.

What we offer you

• Comprehensive healthcare and benefits packages! The health and wellness of our employees is important to us, which is why we offer benefit options including medical, vision, dental, disability, and more


• Flexible scheduling


• 401k Matching


• Generous Paid Time Off and Paid Holidays


• PCNA Cares Share Fund – donating to teammates in times of need

Why you will make it your career

• We invest heavily in modernization, operating more efficiently with cutting edge digital technology


• We value our employee’s contributions in a collaborative and inclusive work environment


• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger

Our Values

Delight Customers: Treat our customers the way you’d like to be treated.

Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative

Think Team: Work together to get the job done. Be inclusive and collaborative.

Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.

Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.

Our Businesses

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products,​ offerin​g deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories: Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high-quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Position

The Operations Manager has overall responsibility for the direction and guidance of all production functions specific to Hunt Valley or Alvin Operations. Direct functional responsibility includes decorating of promotional products with the objective of increasing efficiency and quality to maximize production throughput for profitable growth. This leader will collaborate with other staff functions to meet or exceed external customer and internal business objectives.

This person is also responsible for the execution of Six Sigma and Lean-Problem solving methodologies and tools in order to deliver process improvement, eliminate waste, and deliver performance metrics that tie directly to bottom line profit. This individual will serve as a change agent, coach, internal consultant, and mentor, and will have high visibility to senior management.

Key Responsibilities

• Seeks to improve the organization’s financial performance and competitive positioning through continuous improvement of production related processes


• Studies the organization’s manufacturing processes and identifies opportunities for process improvement or efficiency optimization


• Develops a manufacturing plan and production schedule that increases profit while reducing overhead


• Establishes quality and safety standards and tracks vendor or organizational performance


• Modifies employee schedules or staffing plans to reduce labor costs while meeting output expectations


• Leads and directs the work of other employees


• Lead meetings to review and examine project completion, obstacles, problem resolution, timeliness, recommendations and delivery of results


• Hire, train, and develop personnel in new processes and tools


• Manage all phases of production department including resource utilization and staffing plans as well as expense and capital spending plans


• Improve Productivity to department goals and reduce costs to meet or exceed budget expense target


• Improve Quality and reduce customer credits to meet or exceed credit expense target


• Reduce product waste on the production floor and decrease misprinted product


• Reduce product shrinkage on production floor


• Develop programs for operator level quality

Skills and Knowledge

• Collaborative leadership abilities and exceptional coaching and mentoring skills


• Results oriented with a demonstrated track record of success, driving operational process improvement initiatives in high-growth manufacturing environment


• Experience in a mid-sized growth-oriented manufacturing organization with a keen appreciation for operational execution and continuous improvement mindset


• Possesses a strong working knowledge of manufacturing, production planning, product quality assurance, safety regulations, and financial analysis techniques


• Exceptional ability to instill a sense of urgency and customer focus among all employees


• Possesses the ability to handle multiple, conflicting deadlines and function effectively in a fast-paced work environment


• Excellent communications abilities in order to create a positive work environment, engaging employees at all levels in operations execution


• Transforms problems through creativity into practical business solutions


• Ability to hold people accountable in a win/win fashion


• Technical aptitude to collect and analyze data for determining improvement strategies


• Exceptional teamwork skills and ability to excel in matrix work environment where requirements can be often ambiguous


• Continuous Improvement and Lean Manufacturing


• Performance Management

Minimum Qualifications

• Bachelor’s degree in Business Administration or related field, or equivalent work experience


• 10+ years experience in manufacturing or operations with 5+ years in a management role


• Lean Manufacturing experience is a plus


• Computer literacy: Microsoft Office (Outlook, Word, Excel, PowerPoint fluency required; Access and Visio a plus)


• Ability to work flexible hours as required to support area of responsibility


• Experience with digital printing strongly preferred


• Capable of lifting up to 45 lbs


• Use of dollies and pallets

PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.

Fraud Disclaimer:

PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna(.)com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.