Director of Environmental Services

Director of Environmental Services

NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic.

Location: Simsbury, CT

Schedule: Monday - Friday, Occasional Weekends

Hours: Full Time

Salary: $72,000 - $80,000/yr

Pay Frequency: Weekly Direct Deposit

What We Offer You:

• Generous Compensation & Benefits Package
• Health, Dental & Vision Insurance
• Company-Paid Life Insurance
• 401(k) Savings Plan
• Paid Time Off: Vacation, Holiday, Sick Time
• Employee Assistance Program (EAP)
• Career Growth Opportunities
• Paid Weekly and other Various Employee Perks and Rewards

Job Summary

The Director of Environmental Services (EVS) is responsible for overseeing all aspects of Environmental Services operations, including housekeeping, laundry, and related support serviceswithin our client partner organizations.

This leader ensures that programs, systems, and quality standards align with regulatory requirements while delivering operational efficiency, a clean and safe environment, and an exceptional client experience. The Director drives accountability across all EVS operations, manages budgets effectively, develops on-site teams, and fosters a culture of engagement, compliance, and continuous improvement.

This role plays a key part in achieving client Key Performance Indicators (KPIs), ensuring service excellence, and maintaining long-term account retention.

Essential Functions

• Develop and implement short- and long-term EVS operational strategies in partnership with client and regional leadership.
• Lead and support on-site EVS managers and teams to deliver consistent quality, efficiency, and client satisfaction.
• Maintain full P&L responsibility for assigned EVS operations, ensuring sound financial management and margin improvement.
• Conduct regular client meetings and participate in Quarterly Business Reviews (QBRs) to assess performance and identify opportunities for service enhancement.
• Oversee training, onboarding, and performance development of EVS leaders and hourly colleagues in collaboration with the People & Culture team.
• Serve as a key recruiter and developer of future XENDELLA management talent within EVS operations.
• Ensure compliance with all local, state, and federal regulations, as well as infection control and safety standards.
• Promote operational excellence by identifying and implementing innovative practices and process improvements.
• Manage and strengthen client relationships to support satisfaction, retention, and growth opportunities.
• Partner with business leaders to drive alignment between EVS operations and broader organizational goals.
• Maintain readiness for inspections, audits, and crisis management situations, escalating issues as appropriate to Executive Leadership.
• Collaborate across departments (Facilities, Plant Operations, Patient Transport, etc.) to ensure seamless service delivery.
• Perform other related duties and responsibilities as assigned.

Skills & Competencies

• Strong Leadership and Team Development
• Operational Excellence and Continuous Improvement
• Strategic and Critical Thinking
• Financial and Performance Management
• Client/Customer Relationship Management
• Effective Communication and Collaboration
• Business Acumen and Project Management
• Presentation and Problem-Solving Skills

Supervisory Responsibility

The Director oversees EVS managers and frontline team members within the assigned portfolio and is responsible for their performance, training, and professional development.

Work Environment

This position operates within client facilities and a professional office setting. Standard office equipment such as computers, phones, and copiers are routinely used. The role requires frequent site visits to ensure operational standards are consistently met.

Physical Demands

The employee must be able to sit, stand, walk, and use hands to handle or feel objects; reach with hands and arms; and visually and audibly monitor operational activities. Must be able to follow written and oral instructions and occasionally lift or move up to 25 pounds.

Required Education and Experience

• Bachelor's degree in Business Administration, Healthcare Management, Hospitality, or related field desired; or equivalent combination of education and experience.
• 57 years of multi-site EVS management experience, preferably in healthcare, hospitality, or senior living environments.
• Demonstrated success in leading teams
• Proven ability to drive client satisfaction, operational efficiency, and financial performance.