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Customer Service Specialist

$18 - $20 per hour

iLocatum

Customer Service Representative

Location: Waterloo, IA

Salary: $18-20/hour

Job Summary of the Customer Service Representative: The Customer Service Representative is responsible for providing support to the sales and service team in delivering professional and timely customer service to clients. This position requires a lot of attention to detail.

Job Duties & Responsibilities of the Customer Service Representative:

  • Complete tasks to service customers, such as renewal processing, processing of monthly reports, and certificate issuance.
  • Gather information for new business and renewal applications.
  • Prepare applications for submission to selected markets.
  • Process and follow up on insurance coverage change endorsements.
  • Initiate and monitor renewal processes.
  • Document all relevant contacts and developments to customer accounts on the Agency Management System.
  • Proactively communicate with customers as needed and establish follow-up procedures for outstanding items.
  • Perform any other duty relevant to agency functions as needed.

Education & Experience Requirements of Customer Service Representative:

  • 2+ years of Customer Service experience.
  • Must have strong organizational skills.
  • Must be a motivated professional who is able and willing to provide excellent customer service.
  • Must have a strong attention to detail.
  • Must have computer skills, including Windows, Outlook, Word, and Excel.
Vacancy posted 5 days ago
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