Information Technology Manager

Job Description

Job Title: IT Manager

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Reports To: VP, Finance

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Location: Remote - Columbus/Cleveland, OH with frequent travel to facility in Ashland, OH and other MFC locations

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Position Summary

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We are seeking an experienced and hands-on IT Manager to oversee the organization’s technology infrastructure, systems, cybersecurity, and end-user support. This role will lead a small IT team while remaining actively involved in the administration and support of the company’s IT environment.

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The ideal candidate will have strong experience with Microsoft technologies, network infrastructure, endpoint management, cybersecurity, and cloud-based identity and device management. The IT Manager will also play a key role in technology planning, project management, and continuous improvement of the organization’s IT operations.

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Key Responsibilities

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• Manage the day-to-day operations of the organization’s IT infrastructure, systems, and end-user technology.
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• Lead, mentor, and provide technical direction to a small IT team.
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• Administer and maintain Microsoft Windows Server environments, including Windows Server 2008 and newer versions.
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• Manage Microsoft Entra ID, including user accounts, authentication, access controls, and identity security.
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• Administer Microsoft Intune for device management, configuration, compliance, and endpoint security.
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• Manage Cisco Meraki network infrastructure, including firewalls, switches, wireless access points, and related technologies.
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• Manage and monitor Microsoft Defender and other endpoint security solutions.
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• Establish and maintain IT security best practices, including access controls, patch management, endpoint protection, authentication, and data protection.
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• Monitor systems, networks, and security alerts and resolve issues proactively.
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• Oversee backup, disaster recovery, patching, and business continuity processes.
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• Manage IT hardware, software, licensing, and technology assets.
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• Troubleshoot and resolve escalated technical issues and provide hands-on support when needed.
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• Maintain accurate IT documentation, procedures, network diagrams, and system records.
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• Lead IT projects, system upgrades, migrations, and infrastructure improvements.
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• Assist with IT budgeting, technology planning, procurement, and vendor management.
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• Evaluate new technologies and make recommendations that improve security, efficiency, reliability, and user experience.
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• Ensure IT operations comply with organizational policies and applicable security and compliance requirements.
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Required Qualifications

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• 5+ years of progressive IT experience, including responsibility for infrastructure, systems, networking, and end-user technology.
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• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
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• Strong understanding of cybersecurity and IT security best practices.
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• Demonstrated experience managing, mentoring, or providing leadership to a small IT team.
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• Strong troubleshooting, analytical, organizational, and problem-solving skills.
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• Excellent communication and interpersonal skills.
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• Ability to manage multiple priorities, projects, and competing business needs.
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Preferred Qualifications

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• Microsoft certifications related to Azure, Intune, Endpoint Administration, or Microsoft 365.
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• Experience with Microsoft 365 administration, Active Directory, and Group Policy.
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• Experience with virtualization technologies such as VMware or Hyper-V.
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• Familiarity with cybersecurity frameworks, risk management, and security awareness programs.
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• Experience developing and maintaining IT policies and procedures.
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• Experience with IT service management, ticketing, and asset management systems.
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Core Competencies

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• IT Infrastructure & Systems Management
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• Windows Server Administration
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• Network Administration & Cisco Meraki
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• Microsoft Intune & Entra ID
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• Endpoint Security & Microsoft Defender
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• Cybersecurity & Risk Management
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• Team Leadership & Development
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• Project & Vendor Management
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• Technical Troubleshooting
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• IT Planning & Continuous Improvement
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