Team Manager Home Care

Location: 1901 S Congress Ave, Boynton Beach, FL, 33426, US Job Schedule: Full time Job Shift: Day Job Description The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team’s patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement. Patient Care Services Directs all patient care services for the team, including volunteer and bereavement, and ensures that services are rendered as integrated components of the interdisciplinary plan of care. Reviews information on all pending patient admissions, all new admissions (assessments and history) and “alive” discharges to assure that eligibility and appropriateness criteria are met. Collaborates with both the team physician and the attending physician regarding palliative care measures for pain and symptom management. Assures complete and accurate data and documentation are available to make recertification decisions and further assures that those decisions are made on a timely basis. Reviews all imminent “alive” discharges to assure effective discharge planning. Monitors the type and level of team services provided (staffing, medications, HME, supplies, level of care changes to inpatient and continuous care, etc.) to assure that they are appropriate and responsive to patient/family needs and expectations. Manages the team schedule and assures coordination of services 24 hours a day, 7 days a week to all patients on the team. Facilitates team meeting, assuring interdisciplinary input into the update and revision of the plan of care in concert with the changing needs and expectations of the patient and family. Participates in on-call rotation. Staff Supervision and Management Interviews, selects, trains, supervises, evaluates and dismisses team staff in conjunction with the Patient Care Administrator. Assures staff competence and performance levels through making field visits, evaluating documentation and providing team based services on VITAS values, hospice principles and practices and specific team growth needs. Acts as a resource and mentor for staff on clinical issues, documentation, inter- and intra- team problem solving and appropriate customer service behavior. Oversees staff and volunteer schedules, scheduling and territory assignments to ensure equitable workload distribution and productivity. Reviews and approves payroll, ensuring employees have documented accurate time, mileage and additional expenses. Quality Improvement / Regulatory Compliance Monitors clinical records and all team activities to ensure accuracy, completeness and compliance with VITAS policy and regulatory bodies. Develops and implements performance improvement activities and participates in program relating to quality and service improvement. Ensures that team completes proactive and other patient/family satisfaction surveys, and implements quality improvement measures and standards. Assists with surveys and requests from regulatory bodies and intermediaries as directed by local program. Performs substantive chart reviews to assure evidence of quality care delivery. Participates in Outcomes Management and annual program review. Performs utilization review of continuous care and inpatient levels of care for all patients on team. Customer Service / Sales / Marketing Assures that problems, grievances, and service failures experienced by patients, families, physicians, or MCOs are addressed promptly and satisfactorily. Analyzes customer service issues on team to identify causes and works with team members to improve performance. Personally speaks with patients/families and their attending physicians when patient is considering revocation to seek satisfactory solutions. Regularly visits LTC and contract bed facilities to assure care plan integration, customer satisfaction and discuss criteria for appropriateness. Participates in providing in‑services to customers along with other team members, Patient Care Administrators and other program staff. Participates in professional, voluntary or community service organizations. Cost Containment Verifies/approves admitting IPOC diagnosis, treatments, staffing and supplies. Monitors utilization of resources to assure cost‑effective delivery of services. Controls and is accountable for productivity, labor and all related patient‑care costs relative to budget. Approves all bills/invoices related to patient‑care services. Professional Development Attends in‑services, educational seminars and workshops. Develops and achieves professional growth goals and objectives. Participates as mentor of newly hired Team Managers. Qualifications Reliable transportation with appropriate license and insurance coverage for driver and passengers. Private telephone in home. Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care. Basic understanding of interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement. Working knowledge of VITAS information system (Vx) and the ability to utilize management reports. Two years of successful supervisory experience or equivalent in a health care organization. Education Bachelor’s degree preferred. Current and valid R.N. License to practice in the state where the VITAS program is located. Special Instructions to Candidate

EOE/AA M/F/D/V

Benefits Competitive compensation Health, dental, vision, life and disability insurance Pre‑tax healthcare and dependent care flexible spending accounts Life insurance 401(k) plan with numerous investment options and generous company match Cancer and/or critical illness benefit Tuition Reimbursement Paid Time Off Employee Assistance Program Legal InsuranceRoadside Assistance Affinity Program #J-18808-Ljbffr Vitas Healthcare Corporation