Guest Services Representative

Front Desk Guest Service Agent - Courtyard Marriott Hotel

Join our dynamic team at the Courtyard Marriott as a Front Desk Guest Service Agent, where your friendly demeanor and exceptional customer service skills will create memorable experiences for our guests. We are committed to providing a welcoming environment and fostering professional growth for our team members. If you enjoy engaging with people and thrive in a fast-paced hospitality setting, this is the perfect opportunity for you.

Key Responsibilities:

• Greet and welcome guests upon arrival, ensuring a positive first impression
• Check guests in and out efficiently using the hotel management system
• Handle guest inquiries, requests, and complaints with professionalism and courtesy
• Provide information about hotel amenities, local attractions, and services
• Manage reservations, cancellations, and modifications accurately
• Maintain a clean and organized front desk area
• Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Process payments and handle cash, credit, or debit transactions securely
• Follow hotel policies and procedures to ensure safety and security

Skills and Qualifications:

• Previous experience in front desk or guest service roles preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency with hotel management software and MS Office
• Ability to remain calm and professional under pressure
• Flexibility to work various shifts, including evenings, weekends, and holidays
• High school diploma or equivalent; additional hospitality training is a plus

At Courtyard Marriott, we value our team members and are dedicated to fostering a positive work environment that encourages growth and development. We offer competitive compensation, ongoing training, and opportunities for advancement within our global hospitality family. Join us and be part of a team that makes every guest's stay exceptional.

Requirements

Physical Requirements:

• Ability to stand, walk, and remain on feet for extended periods.
• Ability to lift and carry up to 5 pounds occasionally (consider adjustments based on specific needs).
• Visual and auditory ability to interact with guests, answer phones, and perform job duties safely.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.