Owner Relations Coordinator

Job Description

Job Description

Company Description

About Us:

Welcome to the Ala Moana Hotel by Mantra, where island living meets world-class hospitality. As one of Honolulu's most iconic landmarks and Oahu's premier condo-hotel, we sit at the heart of the city, surrounded by the energy and beauty that make Hawaii truly one of a kind.

Spanning two towers and home to 1,176 beautifully appointed rooms, our guests wake up to breathtaking views of the Pacific Ocean, Diamond Head, and the glittering Honolulu skyline. And in 2025, we took it a step further. Following an extensive renovation, every room now features a fresh, island-inspired design paired with modern furnishings that capture the very essence of Hawaii's vibrant culture and contemporary elegance.

But what truly sets us apart is our people. To our community, we have always been more than just a hotel. We are the Kama`aina hotel of choice, a place deeply rooted in the spirit of aloha, where both guests and team members feel genuinely at home.

If you are passionate about hospitality, proud of where you come from, and ready to be part of something exciting, we would love to have you on our team. This is more than a job. This is a place to grow, to belong, and to thrive.

Accor is one of the world's leading hospitality groups, spanning 45+ brands, 5,800 hotels, and 10,000+ restaurants and lifestyle destinations across the globe. When you join Accor, you are not just joining a company, you are joining a movement.

Your personality is valued, your growth knows no boundaries, and every action you take creates a meaningful impact on our guests, your colleagues, and our planet. Accor is pioneering the art of responsible hospitality and we want you to be part of that journey.

As a Heartist, you are encouraged to let your heart guide you. Our mission is human and essential, to bring cultures together, open windows on the world, and deliver unforgettable experiences every single day.

About the Role:

The Owner Relations team is the heart of the Ala Moana Hotel Rental Program, a unique and essential part of what makes our condo-hotel thrive. Our team is dedicated to building meaningful relationships with unit owners, providing them with personalized attention, utmost courtesy, and the peace of mind that comes with stress-free property management. By attracting and retaining owners in our rental program, the Owner Relations team plays a direct role in the hotel's success, ensuring we have the inventory to deliver exceptional experiences to our guests every single day.

The Owner Relations Coordinator is a key member of our Owner Relations team, serving as a trusted point of contact for both existing and prospective unit owners. This role blends genuine hospitality with strong organizational and administrative skills, ensuring that every owner interaction is handled with warmth, professionalism, and care. From guiding new owners through the onboarding process to coordinating with internal departments and keeping ownership data accurate and up to date, the Owner Relations Coordinator helps keep the rental program running smoothly and owners feeling valued and informed.

What You’ll Do:

• Serve as a welcoming and knowledgeable point of contact for existing and prospective owners via phone, email, and in person, providing prompt, courteous, and professional service at all times.
• Develop and maintain a thorough understanding of the Ala Moana Hotel Rental Program, including the Income Rental Agency Agreement (IRAA), owner services, and all available program options.
• Guide new owners through the activation process, ensuring all requirements are met including fully executed agreements, tax identification numbers, banking information, owner profiles, and room master files.
• Accurately enter, update, and maintain owner data across multiple hotel management systems in an organized and timely manner.
• Coordinate and track inspections, repairs, replacements, and cleaning with the Maintenance and Housekeeping departments, ensuring timely follow up and clear communication throughout.
• Liaise with realtors and escrow agents to facilitate smooth unit transitions, ownership transfers, and sale recordation.
• Work closely with the Finance team to support accurate and timely owner distributions, tax documentation, prorations, and deductions on a monthly basis.
• Maintain and distribute key operational reports including the Inventory Update Schedule, Daily Log, Foreign Owners list, and EFT authorizations.
• Collaborate with all internal departments to ensure owner inquiries are addressed accurately and in a timely manner.
• Distribute Loyalty cards to new owners joining the rental program.
• Support the Director of Owner Relations with additional administrative tasks, coordination, and special projects as needed.

Minimum Qualifications:

• High school diploma or equivalent
• Minimum 1 year of administrative and/or clerical experience
• Proficient in Microsoft Office Suite (Word, Outlook, Excel and PowerPoint) and Adobe Creative Cloud
• Ability to work with internal and external customers with a high level of patience, tact, empathy and diplomacy
• Excellent verbal and written communication skills
• Critical thinking and problem-solving skills
• Strong attention to detail and organizational skills
• Strong time management skills with the ability to manage multiple priorities simultaneously
• Ability to maintain confidentiality when handling sensitive owner and financial information
• Basic math and accounting comprehension
• Ability to work independently and as part of a team

Preferred Qualifications:

• Experience in the hospitality industry
• Owner relations, condominium property management or hotel operations experience
• Experience with a Hotel Management System, Opera experience a plus
• Experience working with contracts or legal documentation
• Customer relationship management experience
• Bilingual or multilingual skills a plus given our diverse owner base

Why Join Our Team?

At the Ala Moana Hotel by Mantra, we believe that taking care of our guests starts with taking care of our team members. Here is a look at what we offer:

• Health & Wellness: Comprehensive Medical, Dental, Vision, and Drug coverage to keep you and your family healthy, plus access to our Employee Assistance Program (EAP) for mental health and wellness support
• Time to Recharge: Paid vacation, sick leave, and holidays because we know that rest and balance matter
• Getting Here: Parking options available and a bus subsidy to help offset your commute costs
• Dining: Enjoy a complimentary meal during your shift in our Team Member Cafeteria
• Looking Sharp: Uniforms provided or dry cleaning allowance so you always feel your best
• Travel Perks: Exclusive hotel discounts through Accor's global network of properties worldwide
• Growth & Development: Access to training, development programs, and career growth opportunities because we are invested in your future
• Community & Culture: Our Heart Committee organizes engagement events, community service initiatives, and wellness activities to keep our team connected, inspired, and thriving

Salary:

$50,980 to $56,650 annually

Salary offer is based on a number of factors such as job-related knowledge, skills and experience. Our company offers a competitive benefits package on top of base.

Ala Moana Hotel by Mantra is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Ala Moana by Mantra does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.