Field Tech II

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer‑centric, hard‑working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! IT Field Technician The IT Field Technician will provide onsite technical support for a national home improvement retail client. This role is ideal for someone who enjoys hands‑on IT work, troubleshooting, and working in a fast‑paced field environment. Responsibilities Provide onsite support for IT equipment including POS systems, desktops, printers, thin clients, access points, and network devices Troubleshoot and resolve hardware, software, and network issues Perform installations, upgrades, and break/fix support Support copper and fiber cabling, including basic terminations Document all work, updates, and resolutions in ticketing systems Travel daily within a 125+ mile radius (route‑based travel) Work with remote teams to resolve escalated technical issues Occasionally work at heights (20–25 feet) and lift up to 25 lbs Qualifications 1+ year of IT technical support or field technician experience CompTIA A+ (required), Network+ preferred Experience with Windows, macOS, or Linux environments Familiarity with networking fundamentals and IT hardware Experience with cabling (copper/fiber) is a plus Strong communication and customer service skills Valid driver's license required Wage Range The hourly rate for this position is between $18.75 - $25.00 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits. More detailed information can be found. Equal Employment Opportunity Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law. Work Authorization Candidates must be authorized to work in the United States without the need for current or future employer sponsorship. Expiration Date This posting is anticipated to remain open until 7/5/2026. Arizona Applicants TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE‑FREE WORKPLACE. California Residents PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE. Maryland Applicants UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. Massachusetts Applicants IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY. Rhode Island Applicants THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW. #J-18808-Ljbffr