Cashier

Cashier Position Summary

The Cashier is responsible for delivering excellent guest service by accurately processing orders, handling payments, and maintaining front-of-house cleanliness and organization. The role may include working the drive-thru station. The Cashier ensures guests receive prompt, friendly, and consistent service in accordance with company standards for quality, safety, and hospitality.

Benefits

• Great Compensation (DOE)
• Paid Time Off (PTO) & (PSL) Paid Sick Leave
• Low-Cost Insurance benefits (Medical, Dental, Vision Plans)
• Company Paid Life Insurance
• 401(k) Plan with Awesome Company Match
• One Year Anniversary Day
• Free Employee shift meal

Essential Functions

• Greets guests in a friendly and professional manner and provides prompt customer service.
• Promotes special offers and encourages completion of online review.
• Utilize headset and/or tablet when assigned as drive-thru Cashier.
• Accurately enters food and beverage orders into the POS system.
• Processes cash and credit card transactions in accordance with company cash-handling procedures.
• Bags and prepares take-out orders and delivers food to guest tables as needed.
• Maintains a clean, organized, and well-stocked front counter area, including cups, lids, napkins, straws, and bags.
• Prepares and maintains beverage stations, including coffee, tea, lemonade, and horchata, to company standards.
• Maintains cleanliness of dining areas and beverage stations.
• Ensures patio area and restrooms are cleaned and maintained on a regular basis.
• Responds to guest questions or concerns and escalates issues to a supervisor when appropriate.
• Follows all food safety, sanitation, and HACCP procedures, including daily checks.
• Demonstrates pride in service, teamwork, and representing the brand.
• Performs other duties as assigned by the Supervisor or Manager.

Job Requirements

• Basic computer and POS system proficiency.
• Ability to accurately handle cash and credit card transactions.
• Strong verbal communication and customer service skills.
• Flexible availability, including nights, weekends, and holidays.
• Ability to multitask and prioritize tasks in a high-paced environment.
• Ability to stand for extended periods of time.
• Ability to follow written and verbal instructions.
• Must obtain a Food Handler Certification within 30 days of hire.
• High School Diploma or equivalent preferred.

Key Competencies

• Guest Service Focus
• Accuracy & Attention to Detail
• Team Collaboration
• Reliability & Accountability
• Communication Skills
• Adaptability & Multitasking
• Safety & Compliance Awareness
• Brand Representation