Implementation Specialist [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Implementation Specialist based in United States.

This role is centered on supporting seamless client onboarding and ongoing system implementation through hands-on technical execution, ticket management, and configuration work. You will act as a key operational partner to implementation consultants, solutions engineers, and project managers, ensuring that client requests are accurately tracked, resolved, and delivered within defined service levels. The position requires strong attention to detail, technical aptitude, and the ability to manage multiple workflows across different client implementations simultaneously. You will contribute directly to system configuration, data setup, and quality assurance activities that ensure reliable and high-quality client outcomes. A core part of the role involves coordinating cross-functional resolution efforts, maintaining clear documentation, and ensuring accountability across internal teams. You will also support testing, troubleshooting, and continuous process improvement efforts to enhance implementation efficiency. This is a fast-paced, detail-oriented role within a highly collaborative environment focused on operational excellence.

Accountabilities:

• Manage and resolve client support tickets from intake through closure, ensuring adherence to SLA timelines and high-quality communication.
• Triage incoming requests, route issues to appropriate teams, and maintain detailed tracking and documentation of all ticket activity.
• Open, monitor, and follow up on internal JIRA tickets and cross-functional requests to ensure timely resolution and accountability.
• Coordinate escalations and ensure issues are addressed appropriately, including tracking status updates and communicating progress to stakeholders.
• Perform system configuration and setup tasks using internal tools based on specifications provided by implementation and project teams.
• Support technical integrations, data setup, and system updates while ensuring accuracy and compliance with client requirements.
• Conduct quality assurance reviews and pre-launch testing to validate system functionality, configuration accuracy, and data integrity.
• Assist in Annual Enrollment Benefits Review (AEBR) activities, including task tracking, documentation, and stakeholder coordination.
• Maintain comprehensive documentation of configurations, changes, testing results, and client interactions across systems.
• Collaborate cross-functionally with implementation consultants, project managers, and technical teams to support delivery of client implementations.

Requirements:

• 2–3+ years of experience in SaaS client support, technical implementation, or operations roles (healthcare or benefits experience preferred).
• Hands-on experience with ticketing systems, configuration tools, and client support platforms.
• Strong technical aptitude with the ability to quickly learn proprietary systems and workflows.
• Experience with system configuration, QA testing, and troubleshooting in a client-facing environment.
• Familiarity with healthcare, benefits administration, or enrollment processes is a strong plus.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills with a focus on accuracy and professionalism.
• Detail-oriented mindset with a strong focus on documentation and process adherence.
• Ability to work independently while collaborating effectively across distributed teams.
• Bachelor’s degree preferred; high school diploma required.

Benefits:

• Competitive hourly compensation ranging from $35 to $45 per hour, based on experience and location.
• Remote contract opportunity within the United States.
• Exposure to healthcare technology and large-scale client implementation processes.
• Opportunity to work across cross-functional technical and operational teams.
• Hands-on experience with system configuration, QA, and enterprise support workflows.
• Collaborative, mission-driven environment focused on improving healthcare access and delivery.
• Potential for skill development in SaaS implementation, technical operations, and client success.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.