Universal Banker

Job Description

Job Description

POSITION SUMMARY

Position is Located in Downtown Jacksonville, Florida at 1 Independent Drive

Leads retail and operational efforts in a branch setting by providing services to customers in a prompt, professional, and courteous manner while maintaining the confidentiality of the bank’s records and client transactions. Educates clients about products, services, and refers the appropriate products and services matching the clients’ needs based upon the client conversation. Responsible for transaction processing: handles various banking transactions, including deposits, withdrawals, loan payments, and account transfers. Will be expected to aid with growth by identifying opportunities to promote and sell banking products such as loans, credit cards, and digital banking to include Treasury Management services. Efficiency, accuracy, and friendliness are a must.

ESSENTIAL FUNCTIONS

The Universal Banker position is an elevated role responsible for assuming the duties of what has traditionally been performed by several different bank titles, including Tellers, Head Tellers, and Customer Service Representatives.

• Provides a high level of client service, assists with customer needs, troubleshoots concerns and shares details with clients.

• Educates clients on bank products offered, and makes suggestions for enhancements.

• Receives checks and cash for deposit, verifies deposit amounts, and examines checks for endorsement, negotiability, and issues negotiable items.

• Performs additional duties as needed, such as preparing official checks, accepting loan payments and scanning daily transactions with accuracy.

• Assists client walk-ins and incoming calls.

• Supports clients with maintenance questions concerning their accounts. This will include, but not limited to address changes, check orders, debit cards, and online banking.

• Collects information and data input for outgoing wires.

• Performs Cash Vault and TCR balancing.

• Coordinates opening and closing operations of branch office.

• Assists clients with access to safe deposit boxes and accounting support, if applicable.

• Opens personal and business accounts for new and existing clients.

• Process client account maintenance and changes.

• Adheres to Bank Security Policy.

• Adheres to and completes all transactions in accordance with bank policies, procedures, and security measures to protect customers and avoid losses or penalties to the bank.

• Assists leadership with other duties and assignments as requested or necessary.

• Responsible for compliance with all regulations, laws, and bank policies and procedures that pertain to day-to-day job responsibilities.

• Responsible for maintaining a working knowledge of all compliance regulations pertinent to assigned duties by successful completion of any courses assigned on a timely basis.

• Responsible for adherence to The Claxton Bank’s Code of Professional Ethics and Conduct, as well as observing and promoting compliance with the Code among fellow bank personnel, clients, and vendors.

EDUCATION & EXPERIENCE

• High school diploma or equivalent required, Associates or Technical Certificate preferred.

• Two years’ experience in customer-facing role required, preferably in a banking environment.

• Financial services experience preferred.

• Strong skills in Word, Excel, PowerPoint, and other content development tools preferred.

KNOWLEDGE & SKILLS

• Must be able to adjust quickly to different work situations, perform in a high pace environment, remain composed under pressure and in stressful situations and multitask when necessary.

• Must demonstrate a positive and helpful attitude toward customers and TCB teammates.

• Must be comfortable with proactively cross selling products to customers.

• Effective decision-making and problem-solving skills required

• General business and financial knowledge required.

• Knowledge of bank products, services, departments, and state and federal regulations highly preferred.

• Must be able to express thoughts and ideas in a clear and concise manner to a variety of audiences.

• Must be comfortable with recognizing any suspicious behaviors, have the ability to make quick decisions, and be able to consult management on any questionable transactions.