Microbiology Manager

Company DescriptionSGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.Job DescriptionResponsible for the quality and operation of the QC Microbiology department in SGS Life Science Services. The incumbent must be capable of multi-tasking in order to meet the required sample, turn around time and client satisfaction.Follow Training SOP for training and training records.Provide technical support to clients in relation to Validation / Verification.Organize client offsite / onsite meetings as required.Assist Sales and Marketing with technical support opportunities.Review technical data, documents and proposals as required.Write protocols, technical reports for department and provide customer with quotations for technical work.In case of Customer complaints regarding quality, perform investigation and revert to customer within one business day. Inform QA Manager and Department head in writing and follow SOPs on investigation and CAPAs.Ensure that all client requests for information pertaining to analytical testing are met in a timely and effective manner.Provide Administrative Support with appropriate notification of any special requests regarding sample log-in, reporting, and billing activities.Organize departmental or company-wide projects designed to improve the internal efficiency and overall quality of work performed at the laboratory.Participate in creating and maintaining an atmosphere of teamwork throughout the laboratory.Prepare and revise appropriate quality documentation pertinent to QC Microbiology Department.QualificationsBachelor of Science degree in Microbiology or equivalent in experience or training.Up to 10 years previous analytical laboratory management experience.Through knowledge of microbiology principles plus demonstrated expertise in one or more disciplines of analytical microbiology requiredAbility to lead, coordinate workload and manage a departmentAbility to interpret and analyze data. Ability to troubleshoot assay / equipment problems as needed to minimize down timeAdditional InformationOur BenefitsWe care about your total well-being and will support you with the following, subject to your location and role.Health: Medical, dental and vision insurance, life insurance, employee wellness programsWealth: Competitive pay, 401(k) with company match (immediate vesting upon enrollment), employee referral program, annual bonus targetHappiness:Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement programWork-Life Balance: Paid-time off (vacation, sick, company holidays, floating holidays, volunteer time)SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call View phone number on click.appcast.io for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disabilitySummaryType: Full-timeFunction: ScienceExperience level: Mid-Senior LevelIndustry: Pharmaceuticals