Small Business Portfolio Management Specialist

NY0705 NY Region Business Office, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0258 Bellevue, PA0736 Administration Center

Job Description

The Portfolio Management Specialist is responsible for providing administrative support to Retail Small Business leadership and relationship managers in the management of the Small Business loan portfolio. Functions include tracking, requesting, collecting and imaging financial statement/information required from borrowers and adhering to required due dates, oversight and outreach on delinquency, managing maturing loans, submitting and facilitating modifications, assisting with portfolio transfers, generating, distributing and/or validating reports, pipeline monitoring and ensuring data integrity. This role partners with relationship managers, credit, operations and compliance to maintain portfolio quality and customer service standards.

Essential Functions

• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

• Work as part of a team

• Work with on-site equipment

• Track, request, and collect financial statements within defined timeframes

• Oversight and outreach on past due payments

• Coordinate modifications as needed, including submission into LOS and facilitating through closing

• Compile and communicate loan management reports on a timely basis

• Run and Reconcile portfolio reports (past due, upcoming maturities, financial statements) and escalate items requiring attention

• Assist in the management and maintenance of collateral requirements, including ensuring timely insurance policy updates

• Service client needs, including prompt responses to inquiries and resolution of problems to promote an exceptional client experience

• Support relationship managers to ensure the management of their portfolios are timely, accurate and in conformity with loan terms or policy requirements

• Deep understanding of Abrigo for full use of functionality appropriately and to update data fields as required

• Establish and maintain appropriate files and records for loan documents as required

• Serve as a liaison with other departments/vendors/auditors as needed

• Serve as office manager if required

• Ensure document/data integrity, including identifying gaps or issues; coordinates corrective actions with operations, credit, and other business partners

• Knowledge of loan documentation

• Cultivate relationships with small business clients

• Maximize technology tools available

• Develop use of small business related software

• Ensure conformity to loan terms

• Recommend improvements to procedures

• Recommend service and delivery enhancements

Qualifications

• High School Diploma required

• Bachelor's Degree Business, Finance or equivalent preferred

• 3 - 5 years Business banking operations, processing, or administration experience preferred

• 3 - 5 years Experience with core banking/loan origination systems preferred

• Must be detail oriented and team oriented with ability to monitor and manage multiple responsibilities simultaneously

• Knowledge of computer systems and software including Abrigo, Nautilus, Signature and shared drives

• Understanding of Small Business loan products

The pay range for this position is generally $26 - $31 per hour. Actual pay is based on various factors including but not limited to the successful candidate's experience, skills, and knowledge.

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Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.