Customer service assistant

Customer Service Assistant

Company Introduction: "WE BUILD TRUST WITH FARMERS AROUND THE WORLD BY SUPPORTING THEM TO SUSTAINABLY IMPROVE THE QUALITY AND FLAVOR OF THEIR PRODUCTION." HM.CLAUSE is a Business Unit of Limagrain, an international agricultural co-operative founded and managed by farmers. HM.CLAUSE specializes in the breeding, production, and sale of vegetable seeds. From the world market to the farmer's market, we collaborate with our customers to deliver successful solutions for the agricultural challenges of today and produce the highest quality vegetable seeds for the future. Our global team of experts and state-of-the-art research facilities enable us to work side-by-side with growers to provide the most regionally relevant and reliable vegetable seeds available. If our mission resonates with your passion, we look forward to your application.

Job Description

You will be a great fit if you have experience similar to:

• Maintain flow of information and communication with customers, sales staff and other departments throughout the order process.
• Serve as liaison with supply chain and shipping teams.
• Process orders received from domestic or international customers and sales staff.
• Serve and support all customers of designated regions to ensure the maintenance and growth of the business and improve customer satisfaction.
• Review inventory availability vs. forecast vs. prorates; as well as lab information regarding quality of seed.
• Order processing includes: order entry, additional documentation (phytosanitary certificates, lab analysis and export requirements), follow-through and invoicing.
• Monitor all orders through the process to insure on time delivery to meet customer's expectations.
• Monitor pricing in ERP system and report any irregularities to Sales Data Planning.
• Maintain accurate and up to date files with customer profile information and country requirements.
• Participate in defining, preparing and updating all work instructions in QA Module (AQUARIUS)
• Process credits and adjustments per verified customer requests, internal management requests or for billing error corrections.
• Cross train within the department to insure adequate coverage at all times.
• Performs other incidental and related duties as required and assigned.

What we expect of you to be considered, you will need:

• AA/AS degree in Business or Agriculture or equivalent
• 3 5 years' experience in customer service
• Experience with ERP systems (JD Edwards a plus)
• Excellent oral and written skills
• Must be proficient in English; proficiency in Spanish, French or Portuguese a plus
• Microsoft Office Suite, Word, Excel, Outlook and Access experience
• Internet & high volume E-mail experience

Your benefits and working environment: You join an expert team of innovators and creators that collaborate with farmers around the world to sustainably enhance the taste and quality of healthy food. Our goal is to form teams that inspire and learn from each other as they work to elevate our products from seed to table. We recognize our employees as our most valued resource and work to create an atmosphere that is supportive, healthy, and progressive. We promote an environment of wellness and well-being and hybrid schedules when it is appropriate for the position. It is an important and expanding piece of our local and global mission for Diversity & Inclusion programs and support groups in the corporate world. HM.CLAUSE offers a strong compensation and benefits package to its employees:

• Competitive salary
• This position's range is $25 - $30/hr
• Comprehensive Benefits Choices
• Medical, Dental, Vision
• Work/Life Balance
• 12 Paid Holidays per year +1 Floating Holiday per year
• Paid shutdown holidays
• Progressive time off starting at 80-vacation hours
• Company Covered Benefits
• Company paid Life Insurance, Long Term Care, Long and Short-Term Disability
• Wellness Benefits
• Family EAP, Telehealth and Mental Wellness Services
• Internal Career Progression
• Learning Environment
• Promotions from within
• Paid Annual Training
• Tuition Reimbursement
• Welcoming Environment
• Business casual attire; open door policy
• Financial Wellness
• 401(k) dollar for dollar Employer matching
• Additional Employer 401(k) Contribution per paycheck
• Traditional and Roth (401k) plans options
• Company Profit sharing in December
• Family Benefits
• Maternity and Paternity paid time off
• Fertility and Infertility benefits
• Low family medical deductibles