Product Support Manager, Payments

Google Boulder, CO, USA X The application window will be open until at least May 06, 2026. This opportunity will remain online based on business needs which may be before or after the specified date. Bachelor’s degree or equivalent practical experience. 5 years of experience in program or project management leading cross‑functional global teams in a technical environment. Preferred qualifications Experience working within Agile project management frameworks. Experience in Stakeholder Management and Partner Management within the payments, banking, or financial technology sectors. Experience in SQL, demonstrating how data was used to resolve technical questions or operational issues. Experience scaling operations and leading extended workforce teams to build comprehensive playbooks. Understanding technical playbooks and configuration files. Excellent project management skills, with the ability to drive results with minimal guidance. About the job Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. The US base salary range for this full‑time position is $114,000-$163,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Responsibilities Serve as the Subject Matter Expert for multiple cross‑functional stakeholders, managing technical escalations and optimizing global workflows for the Payments Platform. Identify automation opportunities and develop solutions to enhance operational efficiency and productivity across multiple time zones and product lines. Oversee Key Performance Indicators (KPIs) and business health by leading initiatives such as Value Stream Mapping, Business Continuity Plans (BCP), and Failure Mode Effects and Criticality Analysis (FMECA) in collaboration with Scaled Operations. Craft data‑driven narratives, one‑pages, and Product Requirements Documents to influence roadmaps and communicate goals to executive stakeholders. Partner with Engineering, Product, and external Third‑Party Partners (e.g., Cards, Networks, and Processors) to manage technical post‑launch operations and ensure global process consistency. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire. Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. #J-18808-Ljbffr Google Inc.