Medical Support Assistant (Advanced)

Allied Health Professional

Total Rewards of an Allied Health Professional Major Duties include, but are not limited to:

• Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Provides specialized administrative judgment and flexibility in the use of a wide range of clinical flow processes relating to access to care across multiple clinics and specialties including clinic cancellations.
• Recommends changes to existing procedures based on current administrative guidelines.
• Coordinates with the patient care team to review clinic appointment availability/utilization to ensure the clinic schedules are closely monitored to effectively support the needs of the clinics (and adjust, as needed).
• Develops and/or maintains effective and efficient communication with the patient, interdisciplinary coordinated care models, VA medical centers, and other agencies (e.g., assists with communications during the inpatient to outpatient discharge).
• Communicates with non-VA medical facilities.
• Manages a system for follow-up care such as consults, tests, etc.
• Participates in team huddles and team meetings (staff meetings) to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team and with the HAS supervisory team.
• Sets priorities and deadlines, as needed.
• Adjusts the flow and sequencing of the work to meet team and patient needs.
• Identifies incomplete encounters and communicates findings to providers, as needed.
• Assists the team to reinforce the plan of care and self-help solutions.
• Enters appropriate information into the electronic record.
• Monitors and updates pre-appointment information (demographics, including insurance capture) and/or requirements to assure readiness for patient visit/procedure, as needed
• Manages patient systems to verify and validate accuracy and resolve issues.
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
• Informs team members about shared patients (i.e., those who receive their care at multiple VA medical centers or those who receive care in the community).
• Comply with local HAS-MCMs and SOPs that pertain to their work area.
• Works staggered shifts and/or weekends, as required and assigned (mostly pertains extended hour clinic AMSAs).
• AMSAs rotate throughout the clinics, to include phone unit, consult team and clinic cancellations, as needed, in a fair and equitable rotation.
• All other duties as assigned, pertaining to this occupation, to meet the needs of the Agency, Department, Facility, and/or Service.

Work Schedule: Full-Time, Various tours of duty are available, to be determined by your Supervisor.

Recruitment Incentive (Sign-on Bonus): Not authorized.

Permanent Change of Station (Relocation Assistance): Not authorized.

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not available.

Virtual: This is not a virtual position.

Functional Statement #: 281-22050-F

Permanent Change of Station (PCS): Not authorized

US Department of Veterans Affairs