Customer Care Specialist

Job Description

Job Description

Customer Care SpecialistDeliver exceptional service and earn more when you perform.

Were hiring a Customer Care Specialist to join a growing team in Pittston, PA . This position offers hourly pay plus performance-based bonuses for providing accurate, efficient customer support, not for making sales .

Youll support small-business owners with billing questions, account updates, autopay, policy changes, and other service needs while helping make every interaction simple and stress-free.

• Hourly pay plus performance-based bonus potential
• Bonuses based on service quality and overall performance, not sales
• Monday-Friday schedule with multiple daytime start times
• Extensive training and ongoing support
• Professional insurance licensing pathway
• Opportunities to advance into leadership and other departments
• Collaborative, growth-focused work environment

• Assist existing customers with billing, account, and policy questions
• Process account updates and autopay requests
• Resolve concerns with patience, empathy, and professionalism
• Navigate dual monitors and multiple systems during customer calls
• Accurately document interactions in a CRM
• Follow up on requests and work toward one-call resolution

• Customer service, call center, retail, hospitality, or related experience
• Strong communication and problem-solving abilities
• Confidence working with multiple computer applications
• Reliable attendance and punctuality
• Motivation to provide excellent service and earn additional bonuses

Location: Pittston, PA

Worksite: On-site

Schedule: Monday-Friday with multiple daytime start times available

If youre ready to be rewarded for excellent customer service while building valuable skills and a long-term career, apply today.

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This is a Contract to Hire position based out of Pittston, PA.

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Pittston,PA.

This position is anticipated to close on Oct 9, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.