Customer Service Representative - Erie, Pa
BLACKBURN'S PHYSICIANS PHARMACY
Location: Erie, PA Department: Service Position Summary The Customer Service Representative (CSR) works in an office setting within a retail showroom and serves as a primary point of contact for customers. This role supports walk-in and phone customers, triages service needs, schedules service orders, and ensures accurate documentation, insurance verification, and order processing. The ideal candidate is organized, detail-oriented, and committed to providing courteous and professional customer service in a healthcare environment. Essential Functions and Responsibilities
- Provide professional, courteous service to walk-in and telephone customers.
- Triage customer service needs and schedule service orders appropriately.
- Conduct customer intake, research equipment, and confirm insurance coverage.
- Create and manage service orders accurately and efficiently.
- Utilize medical software systems to process orders and payments.
- Obtain required medical documentation and authorizations.
- Verify insurance information and assist customers with related inquiries.
- Enter customer notes, correspondence, and documentation as needed.
- Manage reports, coding, and billing functions in accordance with company policies and regulations.
- Process purchase orders and packing slips for service parts.
- Effectively manage multiple priorities, organize workload, and meet deadlines in a fast-paced environment.
- Proficiency in Microsoft Office Suite, Outlook, and internet-based applications.
- Strong organizational and time management skills with the ability to multitask and adapt to changing priorities.
- Ability to exercise sound judgment consistent with company standards, policies, procedures, and applicable laws.
- Strong analytical and problem-solving abilities.
- Excellent interpersonal skills with the ability to handle sensitive and confidential information with discretion.
- Strong verbal and written communication skills.
- High attention to detail and accuracy.
- Ability to demonstrate kindness, professionalism, and patience when handling challenging situations.
- High School Diploma or equivalent required.
- Prior experience in customer service; healthcare industry experience preferred.
- Strong proficiency in Microsoft Office Suite, Outlook, and internet applications.
- Ability to work efficiently in a fast-paced, deadline-oriented environment.
- Ability to sit for extended periods of time.
- Ability to alternate between sitting and standing as needed to assist walk-in customers.
- Frequent keyboarding and data entry.
- Ability to communicate clearly with customers and coworkers through spoken word.
- Ability to hear and understand speech and other sounds.
- Visual acuity sufficient to work with small objects and read fine print at close distances (approximately 20 inches or less).
Vacancy posted 4 days ago
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