Retail Customer Service Associate

Job Description

Job Description

Job Overview
Home Center Outlet - Atlanta is excited to welcome a dedicated and passionate Retail Sales & Customer Service Professional to our team! This full-time position is based in our Atlanta, Georgia store and requires top-notch customer service and sales skills, alongside a strong commitment to ensuring customer satisfaction. The ideal candidate will be self-motivated, possess excellent communication abilities, and demonstrate strong organizational and retail skills.

Compensation & Benefits
This full-time, hourly role offers a starting wage of $17 to $19 per hour, paid bi-weekly, along with opportunities for annual performance bonuses and commissions. Additional benefits include medical, dental, and vision insurance, a 401K retirement plan, and paid vacation time.

Key Responsibilities

• Build and maintain relationships with existing customers while actively pursuing new ones.
• Support team members in finding and understanding products.
• Educate customers on the features and benefits of our offerings.
• Ensure customer satisfaction to foster loyalty.
• Address customer inquiries, resolve issues, and escalate any unresolved matters.
• Utilize technology to access customer history for tailored service.
• Manage the financial performance of the retail counter while adhering to store policies.
• Assist in maintaining the showroom in line with company standards.

Requirements

• High School Diploma.
• Previous retail or sales experience.
• Ability to lift up to 35 lbs and remain on your feet for up to 8 hours a day.
• Flexibility to work various shifts.
• Exceptional customer service skills and a friendly demeanor.
• Availability to work evenings and weekends.
• Ability to speak Spanish a plus

EEOC Statement
Home Center Outlet - Atlanta is committed to providing equal employment opportunities to all employees and applicants. We strictly prohibit discrimination and harassment of any kind, ensuring a welcoming environment for everyone, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. This policy applies to all employment conditions, including recruiting, hiring, placements, promotions, and more.

Ready to take the next step in your career with us? Would you like to know more about the exciting opportunities for growth in this role?