Quality Insights Coordinator

Job Description

Job Description

Career Growth | Pharmacy Quality & Compliance | Long-Term Care Focus | Continuous Improvement

Our Company:

SpecialtyRx is a Long-Term Care pharmacy providing pharmaceutical services to long-term care facilities and assisted living communities. SpecialtyRx takes pride in delivering personalized care, maintaining high-quality pharmacy services, and promoting operational excellence through safety, accuracy, and compliance.

Position Overview:

The Quality Insights Coordinator supports the Quality Insights Supervisor in pharmacy quality assurance, error reporting, compliance monitoring, and continuous improvement initiatives. This role is responsible for collecting and analyzing data, investigating quality events, supporting audits, monitoring pharmacy operations, and developing standardized training materials and documentation.

The ideal candidate is detail-oriented, analytical, and committed to maintaining the highest standards of pharmacy quality, safety, and regulatory compliance.

Key Responsibilities:

• Support the Quality Insights Supervisor in implementing pharmacy quality, error reporting, and compliance initiatives.
• Collect, analyze, and document data related to pharmacy errors, quality events, and performance indicators.
• Assist with quality improvement projects by tracking corrective actions and evaluating their effectiveness.
• Perform audit-related activities, including record reviews, documentation validation, data analysis, and preparation of audit work papers and findings.
• Conduct Quality Insights Shipping Audits within the pharmacy and other operational quality audits to evaluate accuracy, adherence to procedures, and opportunities for improvement.
• Monitor pharmacy systems and workflows to promote compliance, accuracy, consistency, and operational efficiency.
• Develop, maintain, and update written training materials, Standard Operating Procedures (SOPs), and pharmacy documentation for new and existing staff.
• Collaborate with internal departments to standardize training processes, tools, and operational workflows.
• Identify and escalate potential risks, quality trends, and compliance concerns to Quality Insights leadership.
• Support the implementation of process improvements and initiatives that enhance pharmacy quality and performance.
• Maintain compliance with all applicable federal, state, and local regulations, as well as company policies and procedures.
• Perform additional duties and participate in special projects as assigned by pharmacy management.

Schedule:

• Hybrid work schedule with the requirement to work on-site up to three (3) days per week.
• Initial training and onboarding period required for all new hires.
• Flexibility to work additional hours or adjust schedules as business needs require.

Qualifications:

• High School Diploma or GED required; college coursework in healthcare, quality assurance, compliance, or a related field preferred.
• Active registration as a Pharmacy Technician with the applicable State Board of Pharmacy or similar regulatory body, in good standing.
• Long-Term Care pharmacy experience preferred.
• Previous experience supporting quality assurance, compliance, audits, investigations, or operational review activities.
• Strong analytical and organizational skills, with the ability to collect, manage, interpret, and report data accurately.
• Proficiency in Microsoft Excel and Word or equivalent applications, including basic data analysis and reporting.
• Experience with Frameworks LTC and/or Frameworks ECM preferred.
• Excellent written and verbal communication skills, with the ability to document findings clearly and professionally.
• Strong attention to detail, problem-solving skills, and critical-thinking abilities.
• Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
• Ability to work independently with minimal supervision and collaborate effectively with cross-functional teams.
• Strong commitment to pharmacy safety, quality improvement, and regulatory compliance.
• Ability to work flexible schedules as business needs require.

What We Offer:

• Competitive compensation based on experience.
• Hybrid work flexibility, with required on-site collaboration.
• Opportunities for professional growth and development in pharmacy quality and compliance.
• Hands-on experience with quality assurance, auditing, data analysis, and process improvement initiatives.
• Opportunities to contribute to operational excellence and patient safety.
• Collaborative, team-oriented work environment.
• Training and development opportunities to support continued learning and career advancement.

EEO Statement:

SpecialtyRx, Inc. is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local law.

EO/Minorities/Females/Disabled/Veterans.