Loan Specialist

Skip Links Skip to main content New Lower Rates. Explore private student loan options with competitive rates. Improving Lives with Lending Made Simple Come help us build a business that’s making a difference VIEW OPEN ROLES Join Our Team LendKey is solving a complex challenge—to improve lives with lending made simple—by helping financial institutions compete in the digital age and provide a delightful customer experience, while providing borrowers with the simple, transparent, digital borrowing experience they have come to expect and desire. We’re a Technology-Enabled Service company built on values that reflect our commitment to our customers & clients. We'reTruthfulat all times. Helpfulto teammates, clients, and customers. Present--committed & engaged to our teams and our work. Drivento be courageous and make an impact in everything we do.Diligent & conscientious in executing every element of work. Best Places to Work in FinTech Employees Deserve First-Class Service, Too Our culture is driven by our customer-service philosophy that everyone deserves to be treated in a thoughtful, kind and caring way. That’s why we invest in our greatest asset: our people. Generous Vacation Policy To unwind and refresh Competitive Compensation Because we know it’s important Training & Development So your career grows as we grow Comprehensive Benefits Medical, Dental, Vision, Life Insurance, Disability & 401(k) Engagement Teams Staff-led & company funded to plan fun & volunteer activities Flexible Work Policies So you can find your work-life balance See More About Life at Lendkey Current Openings Position: Loan Origination Specialist, Customer Service Location: Cincinnati, OH Job Id: 103 # of Openings: 2 LendKey is a pioneer in digital network lending, empowering more than 400 credit unions and community banks nationwide. With over $8 billion in originated loans and $3.4 billion in serviced assets, we provide an integrated platform combining technology, operations, compliance, and capital markets access to help financial institutions compete in the digital age. From delivering up-to-date information on loan applications to educating potential borrowers about our products, Loan Specialists play a crucial role in helping our customers. Loan Specialists will assist borrowers during the full life cycle of the loan, from the application process through repayment. This role is versatile, often switching gears to assist in document verification and other projects. The Loan Specialist is key to company growth and success by providing a high-quality and engaging customer experience. LendKey is a pioneer in digital network lending, empowering more than 400 credit unions and community banks nationwide. With over $8 billion in originated loans and $3.4 billion in serviced assets, we provide an integrated platform combining technology, operations, compliance, and capital markets access to help financial institutions compete in the digital age. From delivering up-to-date information on loan applications to educating potential borrowers about our products, Loan Specialists play a crucial role in helping our customers. Loan Specialists will assist borrowers during the full life cycle of the loan, from the application process through repayment. This role is versatile, often switching gears to assist in document verification and other projects. The Loan Specialist is key to company growth and success by providing a high-quality and engaging customer experience. LendKey is a pioneer in digital network lending, empowering more than 400 credit unions and community banks nationwide. With over $8 billion in originated loans and $3.4 billion in serviced assets, we provide an integrated platform combining technology, operations, compliance, and capital markets access to help financial institutions compete in the digital age. From delivering up-to-date information on loan applications to educating potential borrowers about our products, Loan Specialists play a crucial role in helping our customers. Loan Specialists will assist borrowers during the full life cycle of the loan, from the application process through repayment. This role is versatile, often switching gears to assist in document verification and other projects. The Loan Specialist is key to company growth and success by providing a high-quality and engaging customer experience. Compensation: Starting at $20/hour An additional $1 per hour when working closing shifts Monthly bonus up to $800 Location: Hybrid work week Monday – Wednesday in Blue Ash office Thursday – Friday option to work from home Why work for us? We have a lot to offer those who are looking to take the next step in their career, including: Opportunity to join a growing fintech Creative and transparent company culture Growth potential Comprehensive medical, dental, vision, and life insurance benefits 21 days of paid time off Paid training What You’ll Be Doing: Handling client inquiries and problems throughout the loan application process Having in-depth knowledge of loan products and systems Managing numerous individual customer accounts Maintaining confidentiality and security of borrower information Working with internal departments to solve issues Tracking, documenting, and reporting continuous client issues, lending habits and system problems Providing trustworthy, supportive, and individualized customer care Assisting with document verification and other projects as needed What We’re Looking For: Driven team members seeking a rewarding work environment Excellent communication and written skills Proven customer service skills (financial experience is not required, but a definite advantage) Team-oriented and functions well in a fast-paced environment Strong problem-solving skills Adaptability and ability to multitask Courteous and positive attitude Perform well under pressure Minimum education requirement: high school diploma or GED Culture & Mindset We’re looking for people who care deeply about delivering strong outcomes for customers and supporting their teammates. LendKey was recognized as a 2026 Cincinnati Top Workplace by The Cincinnati Enquirer based on employee feedback. You’ll be successful here if you align with how we work: Truthful – act with honesty and integrity Helpful – support teammates, clients, and customers Present – show up engaged, accountable, and committed Driven – motivated to make an impact Diligent – thoughtful, detail-oriented, and reliable What We Do: LendKey offers a comprehensive digital platform for private student loans, student loan refinancing, and home improvement loans, allowing community-based financial institutions to expand their portfolios and serve more borrowers without increasing infrastructure. Through our ALIRO platform, lenders can efficiently participate in, buy, and sell loans, streamlining portfolio diversification and capital deployment. For financial institutions, LendKey provides turnkey solutions that include: End-to-end loan origination and servicing expertise Seamless access to a national network of lending partners Advanced risk mitigation and compliance support Opportunities to efficiently deploy capital and diversify portfolios For borrowers, LendKey delivers: Access to affordable, competitive student loan products from trusted local lenders A simple, transparent digital application and servicing experience The benefits of community-focused lending with the convenience of modern technology LendKey’s network lending model empowers both lenders and borrowers, bridging the gap between local values and national reach. LendKey is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by applicable state or federal law. LendKey offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a disability, please let us know at View email address on click.appcast.io. Visit Lendkey.com for more information. #J-18808-Ljbffr