Principal AI Agent Engineer

What you can expect We are seeking an innovative and product-driven AI Agent Engineer to design, build, and operationalize autonomous AI agents. In this role, you will go beyond traditional chatbot development to create intelligent systems capable of multi-step reasoning, dynamic tool use, and goal-oriented problem solving. You will bridge the gap between advanced Large Language Models (LLMs) and real-world business systems, building agents that safely and reliably automate complex enterprise tasks. About the Team The GenAI Engineering Team is committed to revolutionizing productivity in communication platforms through the delivery of AI Companion innovations. We are passionate about leveraging cutting-edge technology to drive significant advancements in how people communicate and collaborate. Responsibilities Designing robust agentic architectures, multi-agent systems, and orchestration logic, including core services for runtime, memory, state, tool invocation, sandboxing, and lifecycle management. Building automated evaluation harnesses and observability pipelines to measure and monitor agent accuracy, reasoning capability, latency, and operational cost, ensuring consistent performance in production. Implementing operational guardrails, error handling, human-in-the-loop fallback mechanisms, and access controls to ensure safe, predictable, and compliant agent behavior. Optimizing agent infrastructure for low latency, high throughput, and reliability at scale, collaborating with infrastructure teams for efficient resource utilization and cost management. Partnering with product managers, data scientists, and UX designers to translate workflows into seamless AI-native experiences, shaping strategic planning and technical roadmaps. What we’re looking for Demonstrate expertise in Python, Go, TypeScript, or similar languages, applying software engineering principles to build AI agent systems and multi-agent orchestration frameworks. Have expertise in LLM and agent mechanisms, including LLM API, KV Cache, Agent Loop, Tool Use, Reasoning, Planning, Skills, MCP, Memory, Subagent, and Multi-Agent systems. Exhibit proficiency in Prompt, Context, and Harness Engineering. Demonstrate with AI coding tools (Claude Code, Cursor, Copilot), secondary development and strong grasp of LLM-based reasoning and autonomous agent patterns. Possess experienced in cloud-native AI infrastructure (Kubernetes, vector databases, model serving) and passionate about building intelligent systems that augment human capability and drive impact. Have Bachelor's in Computer Science, AI, ML, Cognitive Science, or related fields, and 5+ years of experience in ML engineering or production systems. Salary Range or On Target Earnings: Minimum: $177,100.00 Maximum: $387,500.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data. Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.