Customer Success Associate

AO Globe Life is hiring motivated professionals to join our mission-driven, fully remote team. This opportunity is ideal for recent or soon-to-be graduates in business, marketing, communications-or for individuals who thrive in a people-centered, service-first environment.

With comprehensive training, inbound client interest, and structured mentorship, you'll have the support needed to build a purpose-driven career with long-term growth potential-all from home.
Key Responsibilities

• Conduct virtual consultations with clients via Zoom
• Guide individuals and families through personalized supplemental benefit options
• Support clients throughout the enrollment process with professionalism and clarity
• Maintain accurate digital documentation and follow-up communication
• Deliver high-quality, client-first service
• Participate in ongoing mentorship, development sessions, and team trainings
• Build lasting client relationships that support long-term success

Qualifications

• Strong communication and interpersonal skills
• Organized, self-motivated, and comfortable working independently
• Confident on video and familiar with digital tools
• Passionate about helping others and contributing to a mission-driven organization
• Customer service or consultative experience preferred, not required
• Authorized to work in the United States
• Reliable internet connection and Windows-based laptop or PC with webcam

What We Offer

• Fully remote role with flexible scheduling
• Weekly performance-based pay
• Inbound client interest - no cold outreach
• Renewal-based income growth opportunities
• Monthly and quarterly performance bonuses
• Equity opportunity for qualifying team members
• Full training and licensing support
• Clear advancement pathways into leadership roles
• Collaborative, people-first team culture

About AO Globe Life

For more than 70 years, AO Globe Life has provided supplemental benefits to working-class families nationwide, proudly serving union members, credit union members, and veterans. As a remote-first organization, we are committed to empowering our team members to succeed with flexibility, integrity, and long-term opportunity.

If you're ready to build a career that combines purpose, flexibility, and growth, apply today.