Operations Manager

Job Title

Position Type: Regular/Full time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact View email address on click.appcast.io. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.

Job Description

Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.

Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.

Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.

Partner with the Manager to lead the team with ownership as it relates to all areas of operations.

Plan, execute and lead floor sets, window displays, interior marketing, recalls, markdowns etc.

Educate, train, and reinforce brand standards as well as company policies and procedures.

Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities to meet the needs of the business.

Maintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.

Ensure compliance of all company policies and procedures as well as local, state, and federal employment laws.

Develop and maintain positive working relationships that support a productive work environment.

Qualifications

An experienced leader, with two or more years of specialty retail experience with emphasis on store operations and/or visual merchandising.

A model of professionalism with strong work ethic, integrity, and respect for others.

Customer-centric, understanding how the importance of exceptional service contributes to growing store sales.

An educator, coach and mentor that inspires team associates based on their individual strengths.

Organized and strategic with the ability to make independent decisions and capable of working in a fast paced ever changing environment.

A clear communicator of business-related information, and brand initiatives.

Ambitious, enthusiastic and friendly, with the ability to work cooperatively in a diverse work environment.

Possess the technological aptitude to navigate, coach and train computer POS/iPad/handheld systems.

Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.

Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

Ability to work a flexible schedule based on the needs of the business including opening/closing shifts as well as weekends and holidays.

Have open availability of 40 hours per week.