Medical & Dental Patient Services Supervisor

Job Description

Job Description

Join the Team That's Shaping the Future of Care in Rocklin-Lead the Team That Creates Exceptional Patient Experiences.

Be part of the founding leadership team for our new Rocklin clinic opening in March 2027. As the Medical & Dental Patient Services Representative Supervisor , you'll have the unique opportunity to build and lead front office operations from the ground up, creating a welcoming, person-centered experience for every patient while developing and supporting a high-performing team. From day one, you'll help establish a culture rooted in trust, collaboration, and exceptional service that reflects Chapa-De's mission and values. If you're passionate about leading others, serving your community, and making a lasting impact, we'd love to have you join us.

Schedule: 9:00am-6:00pm
Anticipated Start Date: August 2026
Hourly Pay: $30.50-$35.55

Benefit Highlights:

• Employer-paid Health Insurance (medical, dental and vision): 100% for employee and 80% for dependents.
• 17 days PTO per year, 11 Paid Holidays, 8+ Sick Days (1 hour for every 30 hours worked)
• Retirement Plan with 6% match

Your Responsibilities:

• Lead Front Office Operations: Supervise the daily operations of the medical and dental front office, ensuring efficient patient flow, appropriate staffing coverage, and exceptional, person-centered service delivery.
• Provide Hands-On Operational Support: Serve as the primary escalation point for patient and staff concerns while functioning as a back-up Patient Service Representative during staffing shortages, high patient volumes, and operational needs.
• Develop and Support High-Performing Teams: Oversee hiring, onboarding, training, coaching, and performance management of front office staff while fostering a positive, team-based culture aligned with Chapa-De's mission and values.
• Drive Process Improvement and Collaboration: Establish and refine front office workflows, monitor operational metrics and compliance, and partner with medical, dental, billing, and operational teams to support integrated care and continuous improvement.

Qualifications:

• High School diploma or GED equivalent.
• Minimum 3 years' experience with healthcare facility, preferably medical or dental front office at Chapa-De.
• Minimum 3 years' experience with Medi-Cal insurance eligibility, including Medi-Cal, Medicare, workers' compensation, auto insurance and private insurance in either medical or dental area.
• Minimum 3 years' experience with an EHR, preferably EClinicalWorks or similar EHR

About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high quality, compassionate care. Clinics located in Auburn, CA and Grass Valley, CA.

Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation. We comply with California Department of Public Health Requirements. This may include, but not limited to, masking during flu season for employees who decline an annual flu vaccine. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 & 473).