Telecom Ops Support Analyst

Telecom Operations Support Analyst

The Telecom Operations Support Analyst is responsible for managing telecom financial operations, vendor performance, billing accuracy, and service inventories across voice, data, and wireless environments. This role supports complex billing structures, multi-million-dollar budgets, and high-volume transactions while driving cost efficiency, service optimization, and operational accuracy.

• Manage telecom expense and contract management practices for voice, data, and cellular services
• Support end-to-end telecom lifecycle vendor management
• Manage complex telecom billing environments and support multi-million-dollar budget oversight
• Perform wireless, data, and voice service optimization and vendor contract analysis
• Benchmark wireless rates, ensure quality control, and conduct periodic inventory management
• Manage and support global billing processes across multiple telecom vendors
• Measure, monitor, and analyze carrier performance against established service level agreements (SLAs) and key performance indicators (KPIs)
• Manage and monitor Telecom Expense Management (TEM) vendor performance to defined SLAs
• Maintain accurate records of mobility, data, and voice services inventory, accounts, and invoices
• Analyze telecom invoices for audits, disputes, adjustments, approvals, and payments
• Perform monthly or quarterly vendor invoice reviews to ensure adherence to contracts or statements of work
• Interface with TEM service providers to align monthly budget spend, accruals, issue resolution, and account performance
• Conduct cost-benefit analyses to consolidate and streamline existing and new operations
• Identify cost-savings opportunities through historical spend analysis and utilization reporting
• Track and validate billing data accuracy to eliminate errors and discrepancies
• Serve as a liaison between internal employees and telecom vendors to resolve service, operational, and billing inquiries
• Collaborate with internal departments and business units to ensure clear communication on timelines, issues, and deliverables
• Operate effectively in a high-volume transaction environment requiring strong attention to detail and analytical skills

Qualifications

• Bachelor's degree in Business, Computer Science, Telecommunications, or a related field and a minimum of 7 years of relevant experience OR
• Advanced degree with a minimum of 5–6 years of experience in the telecom industry and/or Telecom Expense Management
• Experience in telecom financial analysis and accounts payable processes
• Strong background in telecom billing, auditing, dispute resolution, and invoice reconciliation
• Advanced proficiency in Microsoft Excel and/or Tableau, including large data set manipulation, pivot tables, and lookup functions
• Proven ability to manage vendor performance and service-level compliance
• Strong analytical, organizational, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced, high-volume environment

Preferred Qualifications

• Experience supporting global telecom operations with multiple carriers
• Hands-on experience working with Telecom Expense Management platforms and service providers
• Proven track record of identifying and delivering telecom cost-reduction initiatives
• Experience supporting large enterprise or multi-site telecom environments
• Strong communication skills with the ability to work cross-functionally with technical and non-technical stakeholders