Manager Payment Operations

The Manager of Payment Operations is responsible for managing the efficient processing of Checks, Wires, and Bill Pay transactions within the Credit Union. They lead a team of Payment Operation Specialists, ensuring compliance with all relevant regulations, guidelines, and policies. What you will do Lead a team of Payment Operations Specialists, providing clear expectations on performance and accountability. Conduct regular check‑ins with the team to provide ongoing coaching and development. Foster an environment of teamwork and growth, to promote employee satisfaction and retention. Supervise daily operations, overseeing and monitoring end‑to‑end processing of all Checks, Wires, and Bill Pay transactions and disputes. Ensure execution is accurate, adheres to compliance of regulations, and is completed timely to meet daily deadlines. Resolve any discrepancies or escalations that may arise. Supervise implementation of procedure updates as necessary. Maintain balancing and settlement efforts, partnering with internal departments to provide data for reconciliation of general ledgers to ensure accounting compliance. Conduct routine self‑audits of the Checks, Wires, and Bill Pay to ensure accuracy and compliance adherence, and participate in audits conducted by Compliance teams. Identify training needs within the team to address knowledge gaps on processes, regulations, and department needs. Participate in projects to streamline vendor relationships, providing insight on service and operation functions and making recommendations for improvements to gain efficiencies. Perform other job‑related duties as assigned. What you will need High School Diploma or GED (required). 5+ years of payment processing experience; working with Checks, Wires, and Bill Pay transactions, regulation E, Uniform Commercial Code (required). 2+ years of progressive responsibility or leading a payment operations team (required). 3+ years financial institution experience (required). Excellent communication skills (required). Must be able to influence change with direct reports and across internal and cross‑functional teams, and build upon ideas and strategies in a proactive manner so that fundamental initiatives can be realized. Strong organizational skills , the ability to prioritize and manage multiple tasks and quickly adapt to a changing environment and crisis management (required). Aptitude for process efficiency , strong operational oversight and compliance with regulatory requirements (required). Demonstrated ability to make effective decisions in a timely manner that produce results aligned with organizational strategy (required). Proficient with MS Office Suite Products (Word, Excel, PowerPoint) (required). National Check Professionals Certification (NCPC) (preferred). We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. For additional information about our organization, careers, and benefits visit: #J-18808-Ljbffr Desert Financial Credit Union