Customer Service Representative

Customer Service Representative | Stoneham, MATired of being just another tech on the schedule? Come work somewhere that actually values what you bring to the table.At Sila Boston, we take care of our people, invest in great tools and training, and give our techs real opportunities to grow and make great money. You'll have steady work, a strong team behind you, and the resources of a growing company — without losing that local team feel.If you're good at what you do and want to work with good people who appreciate it, come see why Sila Boston is a great place to build your career.Job DescriptionWe are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.Job DutiesAnswer incoming calls and provide a professional, friendly customer experienceSchedule service appointments and gather accurate customer informationListen to customer concerns and ask the right questions to understand their needsHandle multiple calls, tasks, and priorities in a fast-paced environmentFollow up with customers as neededIdentify opportunities for additional services and maintenance plansEnter and maintain accurate customer information in company systemsCommunicate with dispatchers, technicians, and other team membersHandle customer concerns calmly and professionallyAssist with administrative tasks and special projects as neededSkills & Experience1+ years of customer service, call center, or home services experience preferredExcellent phone presence and communication skillsStrong organization and attention to detailAbility to multitask and prioritize in a busy environmentComfortable handling upset or frustrated customersBasic computer proficiency and ability to learn new software quicklyStrong written communication skillsDependable, positive, and team-orientedHVAC, plumbing, electrical, or Service Titan experience is a plusWhat Success Looks LikeShows up ready to work and follows through on commitmentsTakes pride in quality work and attention to detailCommunicates clearly with customers and teammatesWorks safely and follows established processesTakes ownership, solves problems, and is willing to keep learningBenefitsMedical, dental, and vision insurance401(k) with company matchPaid time off and paid holidaysCompany-paid life and disability insurancePaid training and professional developmentOpportunities for career growth and advancement