Planet Fitness - Assistant General Manager - Woodland

Location: Woodland, CA. Pay: $19.50 - $20.00 per hour. Overview The Assistant Manager will assist in overseeing club operations to ensure an exceptional “Judgement Free” member experience. This role works closely with the Club Manager to foster a positive team atmosphere and drive financial success. Essential Duties and Responsibilities Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians. Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines. Assist with Staff Management and provide backup support to the Club Manager as needed. Assist in scheduling and supervising staff to ensure all shifts are regularly covered. Ensure staff provides exceptional customer service at all times. Assist in resolving or escalating employee issues or concerns. Assist in the administration and processing of all weekly employee payroll as needed. Provide backup support for any employee who is absent. Lead by example with involvement in all front desk related activities. Greet members and guests, providing exceptional customer service to ensure everyone feels welcome. Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system, tour and sign up new members, log amenities, and communicate updates or events to members and guests. Facilitate all member requests and help resolve any member issues and questions. Assist in overseeing cleanliness and maintenance of the club. Keep the front desk area and lobby clean and orderly. Participate in regular facility cleaning and club upkeep such as mopping up spills, trash removal, cleaning windows and mirrors, and re-racking weights. Assist in ensuring the safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to the Club Manager and Facilities Maintenance team in a timely manner. Assist in ordering supplies using the specific budget based on club requirements. Assist in tracking various statistics and reports on a weekly, monthly, and annual basis. Manage marketing efforts to ensure all staff are aware and trained on all marketing promotions. Make daily bank deposits as needed. Perform other duties as assigned based on club needs. Qualifications Must be 18 years of age or older and have a high school diploma/GED equivalent. One year of customer service experience preferably in a similar gym or retail environment. Current CPR Certification required. Basic computer proficiency (Microsoft Suite) and the ability to learn systems quickly. Solid supervisory, diplomatic, and listening skills. Hardworking, enthusiastic, energetic, and passionate about health and fitness. Strong customer service and problem resolution skills. Ability to work independently as well as part of a team. Must have a valid driver's license, acceptable driving record, and reliable transportation. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. Equal Employment Opportunity Taymax Group is an equal opportunity employer under the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people, and we strive to foster an inclusive environment where we all work toward enhancing people’s lives through a welcoming, non-intimidating “Judgement Free” zone. This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, and any other protected characteristic. Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr Woodland Fitness, LLC