Sodexo Live! - General Manager, Lucas Oil Stadium

Reports to : Regional Vice President

Location: Indianapolis, IN

Search Contact: Prodigy Search

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BACKGROUND

Sodexo Live! is a global leader in hospitality services, specializing in delivering premium food, beverage, and guest experience solutions at some of the world's most prestigious venues. As part of the broader Sodexo Group, the organization operates across sports stadiums, convention centers, cultural institutions, and entertainment venues, providing tailored services that enhance the overall visitor experience.

With a strong emphasis on service excellence, sustainability, and innovation, Sodexo Live! partners with clients to create memorable moments for guests while maintaining high standards of operational efficiency and safety. The company is known for its commitment to quality, diversity, and community engagement, supporting both local economies and global best practices.

Employees at Sodexo Live! play a critical role in delivering exceptional hospitality experiences, working in dynamic, fast-paced environments that value teamwork, customer focus, and continuous improvement. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Lucas Oil Stadium is a premier, multi‑purpose sports and entertainment venue located in Indianapolis, Indiana, and home to the Indianapolis Colts. With a seating capacity of approximately 67,000 (expandable to over 70,000), the stadium hosts a wide range of high‑profile events including NFL games, NCAA championships, concerts, conventions, and large‑scale corporate events. With its centralized geography and state‑of‑the‑art operations, the stadium has solidified itself as a premier venue for any marquee sporting event. Renowned for its modern design and versatility, Lucas Oil Stadium features a retractable roof and large seating capacity, enabling it to accommodate diverse events year‑round. The facility is also a key component of the city’s convention and tourism infrastructure, connected to the Indiana Convention Center and contributing significantly to the local economy.

Operations at Lucas Oil Stadium emphasize safety, efficiency, and exceptional guest experience. Staff and partners working within the venue play an essential role in delivering high‑quality service in a fast‑paced, high‑profile environment, ensuring that each event meets professional standards and leaves a lasting impression on guests.

SUMMARY

The General Manager("GM") will oversee all aspects of the Sodexo Live! operation at Lucas Oil Stadium, including financial performance, team leadership, client relationships, and service execution. This role is responsible for driving revenue growth, maintaining cost controls, ensuring compliance with safety and quality standards, and delivering exceptional guest experiences at every touchpoint.

The GM leads a diverse workforce of full‑time managers and event‑based staff, fostering a culture of engagement, accountability, and continuous improvement. Success in this role requires strategic planning, strong partnership with stadium stakeholders, and the ability to execute seamlessly during large‑scale, high‑profile events.

RESPONSIBILITIES

• Leads all operations including concessions, catering, suites, clubs, and special events for the stadium.
• Provides hands‑on leadership and direction to department heads and staff.
• Fosters relationships with the Colts organization, vendors, and community partners.
• Champions innovation in service delivery, technology, and fan engagement.
• Manages the financial performance of the venue through effective control of expenses and through the development, analysis and implementation of budgets, sales plans and forecasts.
• Participates in the recruitment, selection and training processes as needed.
• Identifies and responds to client and customer feedback and assists in escalated situations as necessary.
• Ensures compliance with company standards, client specifications, contractual obligations, and other legal and regulatory compliance requirements.

QUALIFICATIONS

• Bachelor's degree and/or appropriate combination of education and experience to support on‑the‑job effectiveness.
• A minimum of 5 years of previous senior leadership experience within a diverse, contract‑managed food and beverage sports entertainment environment.
• Proven success in leading large teams and focus on exceptional client relationships and customer service.
• Strong financial acumen and managing multimillion‑dollar operations.
• Passion for sports, entertainment, and creating unforgettable guest experiences.Ability to thrive in a fast‑paced, high‑profile environment.
• Demonstrated success in interfacing with a variety of organizational functions and departments.
• Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements.
• Self‑starter who can work independently and, on several tasks/projects simultaneously, and who can contribute to functional areas of the business.

Other Requirements:

• Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly quartered environment.
• Hours may be extended or irregular to include nights, weekends and holidays.

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