Senior Telecommunications Analyst

Associate’s degree in computer science, Information Technology, Telecommunications, or a related field; or the equivalent of professional work experience. Sound knowledge of Unified Communications including, but not limited to, Cisco Unified Communications Manager, Unity Connection, Jabber, Cisco Emergency Responder, Cisco Expressway, voice gateways, and related collaboration platforms Sound knowledge of VoIP and networking protocols such as SIP, MGCP, SCCP, RTP, and SRTP. Sound understanding of call flows, end point registration process and call trees. Understanding of IVR and call center platform like Nice CXOne, UCCX, and paging systems. Understanding of network switching and routing as related to Unified Communications, voice VLANs, PoE, QoS, DHCP, DNS, TCP/IP and endpoint connectivity. Demonstrated ability to learn new technologies quickly and apply technical concepts in a practical support environment. Demonstrated flexibility, organization, responsibility, and self-motivation. Strong willingness to work in a team environment with other engineers, contribute to shared goals, and remain teachable and receptive to feedback, mentoring, and knowledge transfer. Exposure to Linux and Windows Server Operating System Familiarity with Active Directory and ticketing system usage. Knowledge of mobile device support, cellular service management, wireless carrier coordination, and mobile device troubleshooting. Conceptual understanding of conferencing, collaboration, Smart Board, and meeting room technologies. #J-18808-Ljbffr Atos