Customer Service Representative/Dispatcher

Mr. Electric is hiring a Customer Service Representative / Dispatcher!

At Mr. Electric, our office team plays a key role in creating a positive experience for every customer. We are looking for a committed, hard-working, detail-oriented, and open-minded Customer Service Representative / Dispatcher to join our team. This role is an important part of our daily operations and supports both our customers and electricians by answering calls, scheduling appointments, dispatching technicians, completing data entry, assisting with reports, and helping keep the office running smoothly.

What We Can Offer YOU:

• In-person office positions with consistent schedules

• Opportunity for career advancement and growth within the company

• Training and support to help you navigate the requirements of the position

• A team environment dedicated to helping you thrive

• Schedule: Monday-Friday 7am-3:30pm or 4pm

What You'll Be Doing:

• Answering customer calls and scheduling appointments or jobs based on customer needs

• Dispatching and directing electricians to appropriate customer locations while monitoring route status and prioritizing schedules

• Providing excellent customer service through clear, professional, and positive communication

• Following up with customers regarding unsold work and making sure questions, needs, and concerns are addressed

• Assisting technicians and office staff with requests

• Completing data entry accurately and efficiently

• Preparing weekly reports and supporting auditing tasks as needed

• Performing various other office, administrative, customer service, and dispatching responsibilities

What You Need To Be Successful:

• Minimum typing speed of 55 WPM

• Strong multitasking and organizational skills

• Comfortable using computers, technology, and data entry systems

• Strong telephone, written, and verbal communication skills

• Ability to produce professional, error-free letters, emails, and customer communications

• Detail-oriented, dependable, and professional in all customer and team interactions

• Positive attitude, willingness to learn, and openness to feedback

• 2+ years of administrative experience preferred, but not required

What you can expect:

• This is an in-person position; remote or work-from-home positions are not available at this time

• Training for the right candidate

• Support from a team that wants to help you succeed

• No call-ins or walk-ins, please

Why Mr. Electric?

Mr. Electric is a team-focused company where customer service, communication, and organization make a meaningful impact every day. Our office team helps create a smooth experience for customers and supports our electricians in delivering dependable service. We are excited to meet the right candidate and hope to get you started as soon as possible!

Apply today!

Established in 1994, Mr. Electric® is a global franchise organization providing electrical installation and repair services. Recognized by Entrepreneur magazine among its “Franchise 500,” Mr. Electric franchisees provide these services to both residential and commercial customers at almost 200 locations worldwide. Mr. Electric is a subsidiary of the Neighborly® family of service franchises.