Customer Service Associate - Gardener's Supply Company, Burlington, VT

Job Description

Job Description

Description:

• Provides exceptional customer service across all departments at the garden center.

• Takes personal accountability for representing the values and company appropriately in all situations (service, dress code, interpersonal skills).

• Promotes a positive work environment through an inclusive and respectful approach.

• Celebrates and encourages diversity, equity, and inclusion in the workplace. 

• Strives to drive sales by sharing product knowledge and leveraging expertise to suggest additional products and merchandise.

• Promotes customer loyalty by encouraging customers to sign up for the Gardener’s Club so they can stay connected with us and get exclusive notifications of sales and in-store promotions. 

• Builds rapport with customers by listening, connecting, and sharing personal experiences with product.

• Resolve problems through active listening to gain understanding of customer’s needs. Leverages product knowledge and problem-solving skills to solve problems promptly and effectively.

• Competently leverages technology to provide seamless and efficient customer service.

• Remains calm when faced with uncertain issues. Demonstrates passion for learning new things. Turns a challenge into a selling opportunity.

• Assists with store operations goals to remain efficient, accurate and productive through processes such as organizing stock, replenishment, receiving, seasonal merchandising changeovers, transfers, cycle counts and physical inventory. 

• Remains current on all retail division promotions/offers and informs customers of value offers, events and educational opportunities.

• Identifies pest problems, weeds, propagation, and culture for a wide variety of plants from flowers to fruits.

Requirements:

• Remains current on product offer and upholds company focus on recommendations for earth friendly gardening solutions.

• Perform carry out duties and other duties as assigned. 

• Excellent customer service skills, including very positive attitude; ability, patience, and enthusiasm to research solutions to help solve customer problems or answer questions.

• Strong problem-solving and multi-tasking skills.

• Excellent communication skills.

• POS/Cash Register experience required.

• Strong understanding and of on-line search engines and on-line purchasing protocol.

• Familiarity and proficiency with internet search engines and on-line research.

• Intermediate plant and gardening knowledge along with a passion for gardening.

• Knowledge of divisional product and service offer with a focus on hardgoods, gift, outlet, soils, fertilizers, pottery, etc.

• Ability to lift 40 lbs. occasionally.

• Work a flexible schedule including evenings, holidays, and weekends.

• Standing on hard surfaces with regular lifting for shifts of up to 8 hours. 

• Adhere to all company policies as outlined.

Gardens Alive is an Equal Opportunity Employer