Director of Service - Commercial MEP Systems

Our client, a leading mechanical contracting organization, is seeking an experienced Director of Service to oversee all commercial and industrial HVAC and Plumbing service operations , including maintenance, warranty, repair, and service-related projects in the Pittsburgh, PA market. This is a strategic leadership role with direct influence on operational performance, customer relationships, and long-term service growth. What You’ll Lead

• Mentor and manage service managers, supervisors, and field service teams
• Set performance goals and champion a culture of safety, accountability, and continuous improvement
• Oversee scheduling, dispatch, field execution, and timely service and warranty delivery
• Develop and implement service policies, procedures, and best practices
• Collaborate closely with construction, project management, and sales teams to ensure seamless operations
• Build strong client relationships and act as the senior escalation point for service issues
• Monitor service performance metrics and customer satisfaction data

Business & Operational Ownership

• Manage the service department budget and drive profitability
• Track margins, cost controls, forecasts, and performance analytics
• Identify opportunities for service line growth, upselling, and recurring revenue
• Ensure regulatory compliance, safety standards, warranty controls, and risk mitigation
• Lead continuous quality improvement initiatives

Strategic Impact

• Develop long-term service strategies aligned with organizational goals
• Evaluate and implement technologies and tools that increase operational efficiency
• Analyze market trends and recommend new or improved service offerings

Required Qualifications:

• Bachelor’s degree in Construction Management, Engineering, Business, or related field — or equivalent experience
• 8–12 years in construction or service operations, with 5+ years in leadership
• Strong knowledge of service, maintenance, and warranty operations
• Proven ability to manage teams, budgets, and complex workflows
• Excellent leadership, communication, and problem-solving skills
• Experience in commercial construction or specialty trades (HVAC, Plumbing)

Preferred Qualifications:

• Familiarity with service management software and ERP systems
• Certifications such as PMP or CCM

Additional Requirements

• Ability to visit job sites as needed
• Occasional standing, walking, or lifting on construction sites
• Valid driver’s license and ability to travel locally or regionally

Key Competencies

• Strategic Thinking
• Customer-Focused Leadership
• Financial & Operational Acumen
• Conflict Resolution
• Team Development & Performance Management

#LI-JO1
Ref: #260-Eng NY Transit

System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.