Program Manager - Mortgage

Role: Program Manager

Duration: 6+ months C2H
Location: Coppell, TX (Hybrid)

Interview: in-person

Position Summary:

The Strategic Program Manager is responsible for leading complex, cross-functional initiatives that drive enterprise transformation, strategic initiatives, operational excellence, and business growth through the successful delivery of complex cross-functional programs.

This role partners closely with business and technology leaders to translate strategic objectives into executable plans and measurable outcomes.

Responsibilities

• Lead complex programs and initiatives across Origination, Servicing, Operations, Technology, Risk, Compliance, and Commercial organizations.
• Partner with business leaders to define scope, success metrics, operating models, and implementation roadmaps.
• Develop and manage program plans, milestones, dependencies, risks, and stakeholder communications.
• Coordinate multiple workstreams and ensure alignment across business and technology teams.
• Facilitate executive meetings, governance forums, and decision-making sessions.
• Prepare executive-level presentations, status updates, business cases, and recommendations.
• Identify risks, dependencies, and organizational impacts and drive resolution strategies.
• Support product launches, business readiness, operational readiness, and change management activities.
• Drive accountability across stakeholders to ensure successful delivery of business outcomes.

Qualifications

• Bachelor's degree in related field is preferred.
• 7+ years of project, program, or transformation leadership experience.
• Mortgage origination and/or servicing experience is strongly preferred.
• Experience leading enterprise initiatives involving multiple stakeholders and business functions.
• Experience supporting executive leadership teams and governance processes.
• PMP certification preferred but not required.

Skills

• Strong executive communication and presentation skills.
• Ability to operate independently with limited oversight.
• Proven ability to influence without direct authority.
• Strong interpersonal skills.
• High learning agility.
• Strong analytical skills & problem-solving abilities.
• Effective at managing multiple priorities under tight deadlines.
• Strong project management and time management capability.
• Self-directed and comfortable working with ambiguity and uncertainty.
• High degree of professional maturity, integrity, and ability to maintain confidential data and information.
• High degree of business acumen; strong technical aptitude.
• Strong Microsoft Office skills.