Customer Service Representative

Customer Service Representative

Smiths Interconnect, a Molex company, is seeking a Customer Service Representative who is detail-oriented and reliable to join our team in Irving TX.

Assist in driving sales and revenue through continued inside sales and marketing efforts while meeting or exceeding customer expectations. Use all principles of good salesmanship, including selling and servicing via telephone and email. Support the Tech Sales and Account Managers in all Sales efforts. Work with all internal departments to resolve customer issues to ensure customer satisfaction.

What You Will Do

• Act as the point of contact along with Account Managers to ensure a fast response to all inquiries, internal and external.
• Work as part of the sales team, which includes Tech Sales and Planners, to insure on-time delivery goals are met, track customer orders, and advise customers on late items.
• Responsible for Contract Review in Salesforce to ensure all Smiths requirements are met; process, prepare and follow-up on quotes.
• Ensure that the product is returned for repair or credit is handled with priority.
• Meet the 24Hr to 48Hr Sales goals for response time on data entry of orders and quotes.
• Research status of orders, process expedites, reschedules, returns of material.
• Refer qualified leads to appropriate Tech Sales Engineer or Sales that do not meet inside sales criteria.
• Manage inside sales and business relationships within assigned region.
• Participate in conference calls between internal groups to provide timely updates to the sales orders, cases, etc.
• Adhere to the appropriate departmental sales processes, procedures, and policies.
• Provide backup support to other Inside Sales Representatives as needed, including delegating the workload.
• Produce reports as needed and required.
• Other work-related duties as assigned.

With a strong legacy of engineering excellence, Smiths Interconnect, a Molex company, is part of Molex's Aerospace & Defense Solutions Division and represents the Signal Technologies business unit. Smiths Interconnect delivers mission-critical connectivity solutionsincluding ruggedized connectors, cable assemblies, Fiber & RF, and high-reliability technologiesdesigned to perform in the most demanding environments. From aerospace and defense to space, medical, and industrial applications, our innovative products enable reliability where it matters most. Join a passionate, global team helping shape the future of high-reliability interconnect solutions.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.