Director of Hospitality Training & Culture

***In-Person Role in Citrus County, Florida***

Director of Hospitality Training & Culture

The Villages of Citrus Hills is one of Central Florida’s premier luxury master-planned resort communities. With four full-service restaurants ranging from poolside dining to fine dining, four golf courses, more than 50,000 square feet of health and wellness space, two tennis centers, and a new luxury pickleball and padel club, Citrus Hills offers an exceptional private club lifestyle for homeowners and members. ()

Over the next several years, Citrus Hills will invest tens of millions of dollars in new club amenities and infrastructure. While these physical investments are significant, we believe our investment in people, service, training, and culture will be the critical path to fully activating these amenities and delivering an exceptional member experience.

Our evolving membership has experienced outstanding hospitality at many of the finest hotels, restaurants, clubs, and resorts in the world. We are seeking an experienced hospitality leader to help elevate our service culture, strengthen training systems, and develop the team members and managers who bring the Citrus Hills experience to life every day.

The Director of Hospitality Training & Culture will report to the Club General Manager and work closely with Ownership, department heads, and frontline leaders across all club departments. This role will influence the full club team of approximately 300 employees and will be responsible for defining, teaching, reinforcing, and measuring hospitality standards across the organization.

This is an in-person leadership role based in Citrus County, Florida. The position requires visibility during club operations, including during evenings, weekends, holidays, and special events, in order to observe service delivery, support department leaders, and engage with team members during peak member activity.

Key Responsibilities

Hospitality Standards & Club Culture

• Partner with the Club General Manager and Ownership to define, articulate, and reinforce the club’s vision, core values, hospitality standards, and brand identity.
• Develop a consistent service language and hospitality framework that can be taught and applied across all club departments.
• Observe daily club operations and provide coaching, feedback, and recommendations to ensure team members consistently embody the club’s service standards.
• Help department leaders translate club values into practical behaviors, habits, and expectations for their teams.
• Participate in town halls, leadership meetings, and team member communication initiatives to build awareness, alignment, and engagement.

Training & Development

• Design, implement, and continuously improve training systems that enhance team member skills, confidence, professionalism, and member service.
• Create and facilitate rotating training programs in partnership with unit managers and department heads.
• Develop onboarding, service training, leadership training, and refresher training programs for both new and existing team members.
• Identify hospitality training trends, tools, and technologies that can improve learning, consistency, and accountability.
• Support managers in becoming better coaches, trainers, and culture carriers within their departments.

Talent, Onboarding & Engagement

• Partner with club leadership to develop recruiting strategies that attract top hospitality talent across all departments.
• Review and improve job descriptions for key club roles to ensure alignment with Citrus Hills’ hospitality culture and service expectations.
• Participate in final interviews for selected roles to assess hospitality mindset, cultural fit, professionalism, and service orientation.
• Oversee onboarding programs to ensure new hires understand Citrus Hills’ vision, culture, values, and expectations.
• Organize team member engagement, appreciation, and recognition programs that reinforce desired behaviors and club values.

Feedback, Measurement & Continuous Improvement

• Gather feedback from members, team members, managers, sales and marketing, and other stakeholders to identify opportunities for service improvement.
• Monitor trends in member experience, team member engagement, training completion, and service consistency.
• Recommend improvements to systems, communication, training materials, and operating practices based on feedback and observation.
• Help establish practical measures of success for hospitality culture and training initiatives.

Qualifications

• 7+ years of leadership experience in luxury hospitality, private clubs, resorts, hotels, restaurants, lifestyle communities, or a related service environment.
• Demonstrated experience building and implementing training programs across multi-department or multi-unit operations.
• Strong understanding of luxury service standards, guest/member experience, and frontline hospitality operations.
• Experience coaching managers and frontline team members in service behaviors, communication, professionalism, and accountability.
• Excellent presentation, facilitation, writing, and interpersonal communication skills.
• Ability to influence cross-functional teams and build trust with both senior leaders and frontline employees.
• Highly organized, proactive, and comfortable building systems from the ground up.
• Experience with onboarding, employee engagement, recognition programs, or leadership development strongly preferred.
• Private club, luxury resort, hotel, or high-end food and beverage experience preferred.

Schedule Expectations

This is a full-time, in-person role based in Citrus County, Florida . The Director of Hospitality Training & Culture is expected to maintain regular visibility across club operations and departments. While the role will generally follow a club business schedule, semi-regular evenings, weekends, holidays, and special events will be required to observe operations, support training initiatives, engage with team members, and reinforce hospitality standards during key member-facing periods.

Compensation

Citrus Hills offers a competitive compensation package commensurate with experience.

Why Join Citrus Hills

This is a unique opportunity to help shape the next chapter of one of Florida’s premier private club communities. As a third-generation, family-led business, Citrus Hills offers a long-term home for an experienced hospitality leader seeking operational flexibility and longevity. With significant investment underway, an expanding amenity base, and a growing membership with high expectations, Citrus Hills is looking for a leader who can help build the service culture, training foundation, and team member experience required to match the quality of its facilities and vision.